Tips and Tools Archives - Page 3 of 4

January 19, 2021BySandra HollandInBenbria, Blog, Hospitality, Tips and Tools

How The Loop Experience Platform Can Aid Hotels In Providing a Risk-Free Stay

In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.

December 1, 2020BySandra HollandInAutomotive, Blog, Hospitality, Restaurants, Retail, Tips and Tools

8 Qualities To Look For In An Experience Platform Dashboard

When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.

November 16, 2020BySandra HollandInAutomotive, Blog, Education, Hospitality, Product, Restaurants, Retail, Tips and Tools

Build Your Own Custom Dashboards with the Loop Experience Platform

The Loop Experience Platform is excited to announce a new feature release that will help organize the actionable insights from the data you collect from your customers.

May 31, 2018ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Encouraging Customers to Use Loop®

Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...

May 17, 2018ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Encouraging Loop® Usage By Team Members

The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...

April 27, 2018ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Topics Map

As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members. Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...

March 29, 2018ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Facebook Messenger Integration

With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...

March 2, 2018ByBenbriaInBlog, Tips and Tools

Tips and Tools: Message Escalations

Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business. In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...

February 1, 2018ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Loop® Knowledge Base Access

The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...

December 7, 2017ByBenbriaInBlog, Hospitality, Restaurants, Tips and Tools

Tips and Tools: Side-Bar Navigation Introduction

Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...

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