Providing customers with excellent service in the food industry is about understanding the customers experience and responding to feedback that has been provided. From restaurants to cafeterias, the Loop Experience Platform helps food service vendors collect feedback from customers to better understand what customers love about your food.
How can you determine a customers opinion about your restaurant without collecting feedback from them about the quality of food served and service provided. Providing an always on feedback collection tool that allows you to communicate in real time with customers is essential to a successful business. Loop Feedback allows you to collect feedback through surveys and respond to customers to address issues. Loop Messaging allows you to communicate in realtime with customers and answer any questions or concerns.
Being able to monitor and analyze the collected data is key to running a successful food service business, this is where Loop Insights is essential. Loop Insights allows you to analyze the collected data using custom dashboards and heat maps. This will help you determine when your operation is running at peak efficiency and any times that could be improved.
Engage customers at each relevant touchpoint, gaining feedback during each step of the customer journey. From evaluating the state of the location and friendliness of staff on site, to feedback on the food quality and menu selections after the guest has left, have the opportunity to collect greater feedback on the overall customer experience.
Collect feedback in real time, and have the opportunity to recover at-risk customers in the moment. Identify areas of service issues in real-time offering the ability to resolve situations before the overall customer experience is impacted.
Collect data on quality, menu items, service delivery, staff and facilities. Use this data to improve processes, operations and focus training on areas that matter most. Review data in custom dashboards to identify trends and review overall performance by location, date and time. Offer specific dashboards to various stakeholders for them to view the data that matters most to them.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
“One of the best features of the loop system is that I can see direct live feedback from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day.”