Collect customer feedback at each meaningful touchpoint within the customer journey to create visibility over the entire customer experience. Using an omni-channel approach, capture ratings and sentiment in a familiar way that is easy for the customer to complete and provides insight into the overall experience with the business.
At the heart of the Loop Experience Platform is a shared inbox where you can respond to customers in real time. The shared inbox allows for recovery and follow-up to feedback on the customer experience. Target and personalize communication with customer based lifecycle, value and behaviour for more effective engagement.
Analyze customer experience data using industry standard survey methodologies including: Net Promoter Score, Customer Satisfaction and Customer Effort Score. Use custom dashboards, email digests and scoreboards to keep key stakeholders informed from frontline staff to executives. By using the actionable data collected by Loop, you can find ways to improve operational efficiencies and enhance the overall customer experience.
Act on customer feedback, mobilize teams and resolve issues in a timely manner. Close the loop on feedback by automating actions from responses during feedback collection. Follow-up with remediation, escalate feedback as necessary, handle complaints and provide resolution to improve the overall customer experience.
We recognize that each business is unique, which is why The Loop Experience Platform offers solutions that are both flexible and scalable suited to grow with you as your needs evolve. Each customer journey looks different, and Loop® offers many ways to engage and create loyalty at each touchpoint.
Customer-centric brands choose the Loop Experience Platform to engage and analyze customer feedback enabling them to deliver a superior experience that goes above and beyond their competitors.
Being available to customers on a variety of channels means increased accuracy and more depth in terms of the overall experience providing a 360° view of the customer. There is a need for customer journey mapping to reach customers and influence their experience. This requires a platform capable of managing and supporting a consistent experience of conversations and feedback collection on multiple channels. The overall goal is to link the customer, employee, and operational data together – something at the heart of the Loop Experience Platform.
Our core applications include Customer Experience Management and Business Messaging solutions which can be deployed together or independently.
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A suite of varying kiosks to suite your unique business to collect high-volume, in-the-moment feedback and customer contact details in-location for follow-up.
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Promote your customer experience program and drive engagement through personalized promoware. Make marketing your program easy for successful adoption.
Learn MoreThe Loop Experience Platform is designed for omni-channel feedback and messaging including: digital, traditional, social media and messaging apps. This allows you to be where your customers are, both online and offline. Online can include embedding feedback and messaging into your website and offline can include location-based kiosks. Utilizing multiple channels to collect feedback allows for a high level of data collection, to better understand your customers.
