Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation and AI to Deliver an Exceptional Experience

Request Demo

Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation and AI to Deliver an Exceptional Experience

Request Demo

Experienced

Trusted by Major Brands Around the World

What Loop Can Do For You!

Listen

Capture Real-Time Customer Feedback Everywhere

Collect customer feedback at every key touchpoint in the customer journey to gain a comprehensive view of the overall experience.

Engage

Communicate With Customers Where They Are

At the core of the Loop Experience Platform is a shared inbox that enables real-time responses to customers.

Analyze

Measure Loyalty, Satisfaction and Effort

Utilize custom dashboards to analyze customer experience data using industry-standard survey methodologies, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Act

Automate Action and Close the Loop

Act on customer feedback by mobilizing teams and resolving issues promptly. Close the feedback loop by automating actions based on responses collected during feedback.

Blog

The Latest Updates From Benbria

Benbria Announces Partnership with Backofhouse.io and Gordon Food Service to Provide Guest Experience Management to Restaurant Owners & Operators

For Immediate Release Benbria Announces Partnership with Backofhouse.io and Gordon Food Service to Provide Guest Experience Management to Restaurant Owners & Operators OTTAWA, 27 November, 2024 — Benbria is excited to announce a new partnership with Backofhouse.io, a venture owned by Gordon Food Service. Now available in the Back of House marketplace, the Loop Experience...

November 27, 2024InBlog, Food Service

Enhancing Campus Experience Management

Enhancing Campus Experience Management In today’s competitive educational landscape, creating a positive campus experience for students, guests, faculty and staff is paramount. Campus Experience Management solutions enable institutions to manage all key touchpoints across the campus including dining, housing, retail, parking, facilities as well as vendor performance—to elevate the overall experience and remain competitive. Let’s...

October 25, 2024InBlog, Education

See What’s New: Loop 4.32 Release

Release 4.22 focused on the addition of new features designed with the purpose of enhancing administrative workflows in Loop. The introduction of single sign on will allow for a more secure and convenient login method for users in Loop.

June 6, 2024InBlog, Product