Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Insights and Ticketing with Automation to Deliver an Exceptional Experience

Collect

Capture Real Time Customer Feedback & Insights

Collect customer feedback at each meaningful touchpoint within the customer journey to create visibility over the entire customer experience. Using an omni-channel approach, capture ratings and sentiment in a familiar way that is easy for the customer to complete and provides insight into the overall experience with the business. 

Engage

Connect with Customers on their Channel of Choice

At the heart of the Loop Experience Platform is a shared inbox where you can read and respond to customer feedback and messages in real time. This real time engagement allows for recovery and follow-up to feedback on the customer experience in the moment. Segment customers based on lifecycle, value and behaviour for more effective engagement. 

Analyze

Review Customer Experience Data with Powerful Tools

Analyze customer experience data with powerful customized dashboards and visualizations, and keep everyone informed with digests and scoreboards. By using the actionable data collected by Loop, you can find ways to improve operational efficiencies and enhance the customer experience.

Act

Action Customer Experiences and Promote Brand Standards

Act on customer feedback, mobilize teams and resolve issues in a timely manner. By listening to feedback you are collecting, you can analyze the results and follow-up with remediation, escalate conversations as necessary and provide resolution to improve the customer experience. 

Industries

Built For Your Industry

We recognize that each business is unique, which is why The Loop Experience Platform offers solutions that are both flexible and scalable suited to grow with you as your needs evolve. Each customer journey looks different, and Loop® offers many ways to engage and create loyalty at each touchpoint. 

Automotive

Healthcare

Restaurants

Education

Facilities Management

Retail

Food Service

Hospitality 

Travel

Experienced

Trusted By Major Brands Around The World

Customer-centric brands choose the Loop Experience Platform to engage and analyze customer feedback enabling them to deliver a superior experience that goes above and beyond their competitors.

Solutions

Complete Solutions For The Modern Customer Journey

Being available to customers on a variety of channels means increased accuracy and more depth in terms of the overall experience providing a 360° view of the customer. There is a need for customer journey mapping to reach customers and influence their experience. This requires a platform capable of managing and supporting a consistent experience of conversations and feedback collection on multiple channels. The overall goal is to link the customer, employee, and operational data together – something at the heart of the Loop Experience Platform.

Software

Our core applications include Customer Experience Management and Business Messaging solutions which can be deployed together or independently.

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Hardware

A suite of varying kiosks to suite your unique business to collect high-volume, in-the-moment feedback and customer contact details in-location for follow-up.

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Promoware

Promote your customer experience program and drive engagement through personalized promoware. Make marketing your program easy for successful adoption.

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Core Platform

A Conversational Experience Management Platform Built for Modern Brands Competing On Experience

The Loop Experience Platform is designed to manage the customer experience by engaging at key moments of truth throughout the customer journey. The platform includes omni-channel feedback and engagement capabilities for collecting feedback at each touchpoint, engaging with customers in real-time, analyzing customer sentiment, voice of the customer, and other data to uncover problems and opportunities for customer-centric brands to improve customer experience. The platform has been designed to support each touchpoint along the unique customer journey of a client, critical for supporting a proper CX program.



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Ready to Learn More?

Get in Touch with a Specialist Today to See How We Can Improve Your Customer Experience Program