Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation and AI to Deliver an Exceptional Experience

Request Demo

Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation and AI to Deliver an Exceptional Experience

Request Demo

Experienced

Trusted by Major Brands Around the World

What Loop Can Do For You!

Listen

Capture Real-Time Customer Feedback Everywhere

Collect customer feedback at every key touchpoint in the customer journey to gain a comprehensive view of the overall experience.

Engage

Communicate With Customers Where They Are

At the core of the Loop Experience Platform is a shared inbox that enables real-time responses to customers.

Analyze

Measure Loyalty, Satisfaction and Effort

Utilize custom dashboards to analyze customer experience data using industry-standard survey methodologies, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Act

Automate Action and Close the Loop

Act on customer feedback by mobilizing teams and resolving issues promptly. Close the feedback loop by automating actions based on responses collected during feedback.

Blog

The Latest Updates From Benbria

See What’s New: Loop 4.32 Release

Release 4.22 focused on the addition of new features designed with the purpose of enhancing administrative workflows in Loop. The introduction of single sign on will allow for a more secure and convenient login method for users in Loop.

June 6, 2024

Elevating Campus Dining: The Power of Student Feedback

Campus dining services play a pivotal role in the overall campus experience, directly influencing students’ daily lives. Effective and responsive dining services can contribute significantly to student satisfaction and well-being. The key to achieving this is through robust and continuous student feedback. In this blog post we explore the ways that student feedback can drastically...

June 6, 2024

The Essential Impact Food has in Long-Term Care Homes

Food is not just sustenance; it’s a source of comfort, joy, and connection. In long-term care homes, the significance of food extends even further, serving as a crucial aspect of residents’ overall well-being. This blog post explores the importance of food in these settings and highlights how collecting feedback from residents can dramatically improve their...

May 29, 2024