By

Sandra Holland
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  
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Conditional Logic can change the course that respondents take in an answer-based survey, in order to make the survey more relevant and quicker to complete. This increased the likelihood of an increased response rate to your surveys.
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Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.
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For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.
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With today's importance of providing an exceptional customer experience, it’s important to differentiate these two terms. In this blog, we’re defining customer experience and customer service, while highlighting the key differentiators and how you can measure them for greater success. 
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By leveraging technology, you can offer more services without adding an impact to your operations team and budget.
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In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.
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Sandals wanted to strengthen this commitment by empowering employees to increase guest satisfaction, recover at-risk guests, and foster positive online reviews.
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With the Loop Experience Platform deployed, the Celtic Manor now has multiple ways for guests to contact its At Your Service Team. For the resort’s many tech-savvy guests, it means they can now use their preferred method to communicate with staff.
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With many longterm stays, their guest-first approach ensures that everyone is treated individually, providing flexibility to create the perfect home away from home.
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