Not all quick service food and fast casual restaurants were prepared with a contactless curbside pickup strategy when they had to close their in-room dining in the wake of the pandemic in early 2020.Continue Reading
How everyone, from a prospective student, to a staff members, interact with these key areas on campus will make up their greater campus experience and leave a lasting impression of the institution's brand, either encouraging or discouraging them to promote the school to those they interact with on and off campus.Continue Reading
It’s evident that today, customer feedback is integral to enhancing the overall experience and improving satisfaction. This is especially true recently, where a desire for heightened health and safety precautions has become increasingly critical. Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.