Frequently Asked Questions

FAQ

Who We Are

What does Benbria do?
Benbria specializes in capturing real time customer feedback for location based operations. We have a few ways to capture this feedback including Loop CX®, Loop Inbox®, Loop Tickets™ and Loop Insights™

What makes Benbria different from other companies?
Benbria makes it easy to engage with your customers on multiple platforms and we have a wide range of solutions to best capture customer feedback. 

What are your business hours?
We are open Monday to Friday: 9am – 5pm EST. Our sales and customer success team will try to accommodate you if your business operates under different hours. 

What The Products Do

How Does Loop CX Work?
Loop CX is our survey creator and distribution program. You can distribute these surveys through QR codes, tent cards or through the use of one of our stand up units (10x increase in survey responses) and comes with a dashboard so you are able to login and monitor results. If you are interested in learning more about Loop CX click here

How Does Loop Inbox Work?
Loop Inbox is your one stop shop for all your messaging platforms. You can communicate and answer all your customer questions from one convenient location and from their preferred communication channel. If you are interested in learning more about Loop Inbox click here

How Does Loop Tickets Work?
Loop Tickets is a great complaint management tool that focuses on closing the loop on customer feedback. It can be used to automate actions and feedback from surveys. If you are interested in learning more about Loop Tickets click here.

How Does Loop Insights Work?
Loop Insights is an add-on product that can be added onto any of our core products (Loop CX, Loop Inbox or Loop Tickets). It is an analytic tool used to gain insights into feedback collected from customers. It comprises of two projects: Dashboard Projects and Scoreboard Projects. Dashboard is a customizable in-depth dashboard and Scoreboard Projects is used to motivate frontline staff with in the moment feedback from customers. For more information on Loop Insights click here

What We Do

How Much Does Loop Cost?
This depends on which product you are interested in and how many locations you plan on having. If you want a quote click here to fill out a quote request and someone from our sales team will get back to you. 

How Do I Know If The Loop Platform Works For My Business Needs?
As long as you have a location based operation (a physical location that customers come to visit you at) then we are the right product for you! 

What Solution Is Right For My Business?
That entirely depends on your business and business needs! To discuss with our sales team what solution is best for you and your company, fill out the form below and someone will reach out to you!

Do You Offer a Free Trial?
Unfortunately no, because most of our packages have a hardware option we aren’t able to do free trials. Depending on your business needs, if you sign on with enough locations, a location discount can be discussed with our sales team.

How Does Loop® work Within a Certain Industry?
We have pages that are dedicated to all of our key industries and have also put together a few videos to better describe how the Loop Platform fits into certain industries. 

Do You Have More Videos to Help Better Understand The Loop Platform?
We sure do! 

How We Support

My Survey Isn’t Working Anymore, What Do I Do?
If you notice something wrong with any Loop products, please contact our customer success team immediately at support@benbria.com

I Don’t Understand The Tech Jargon, Help?
We have a comprehensive list of industry terms to help you understand that world of SaaS (Software As A Service), because we know it can get a little confusing! Click here for the complete list. 

How Long Does It Take To Implement? 
Once we have worked out exactly what solution is best for you and the contract is signed, it takes about 4 weeks for your deployment to go live. 

I Want To Add More Locations To My Existing Contract, How Do I Do This?
Reach out to our customer success team and depending on what you are looking to do they will either set you up with another location or send you over to sales to increase your contract. 

Do You Offer Live Chat Support?
Yes! See the little green circle on the bottom right of your screen? Click that and start up a live chat with one of our Customer Success Team members!

The Main Account Contact Has Left, How Do We Update The Account?
Send an email to support@benbria.com they will make sure that the account get updated with the correct information. 

Receive a personalized demo from a customer experience specialist.

Interested in Learning More About How Benbria can Help You Create Effective Surveys?



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