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Tips and Tools
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.
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When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.
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The Loop Experience Platform is excited to announce a new feature release that will help organize the actionable insights from the data you collect from your customers.
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The presentation of your Loop Pulse™ survey and your team member scoreboard is important to create visual consistency for your brand. Here at Benbria®, we work hard to provide you with a kiosk and scoreboard that suits your operational needs and can represent your brand’s image. Whether you want a fully branded or a minimally...
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Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...
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Measuring a customer’s sentiment with your brand during any conversation is crucial to gauging the customer experience. This has become especially true in recent years when the customer experience has taken precedence given the proven impact it has on loyalty and revenue growth. With the introduction of new technologies and the change in customer behaviors,...
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The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...
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As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members.   Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...
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With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...
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