Case Studies

The best examples of leadership in omni-channel customer engagement comes from our amazing local and global clients. We have been perfecting the Loop® platform for 10 years and many of our clients have been with us since the beginning. Here is a sample of just some of the challenges we’ve been able to help our clients overcome with our award-winning platform!

Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa, is the second largest in the province of Ontario and the fourth largest in Canada. 

Cheval Collection was looking to replace in-room directories with a dynamic and virtual solution. Using the Loop Experience Platform they offer guests in-app real-time messaging and ordering. 

LISD Case Study

The Sodexo team at Lubbock Independent School District use Loop to take a proactive approach to staff feedback to make their facilities management job more effective.

Celtic Manor Resort’s most significant challenge was managing guest issues before they left the property. Loop helped them connect with guests and retain their loyalty.

As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process. 

Sandals Resorts wanted to empower their employees to resolve guest issues and encourage positive online reviews. With Loop, they were able to do both and increase profitability in the process.

The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.