Case Studies

The best examples of leadership in omni-channel customer engagement comes from our amazing clients! We have been perfecting the Loop® platform for over 10 years and many of our clients have been with us since the beginning. Here is a sample of just some of the challenges we’ve been able to help our clients overcome with our award-winning platform!

Celtic Manor

Celtic Manor Resort’s most significant challenge was managing guest issues before they left the property. Loop helped them connect with guests and retain their loyalty.

Federal Reserve Bank-CS-Thumb

The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.

LISD Case Study

The Sodexo team at Lubbock Independent School District use Loop to take a proactive approach to staff feedback to make their facilities management job more effective.

Ottawa Community Housing Image

Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa, is the second largest in the province of Ontario and the fourth largest in Canada. 

Sandals Case Study

Sandals Resorts wanted to empower their employees to resolve guest issues and encourage positive online reviews. With Loop, they were able to do both and increase profitability in the process.

Trinity Western-CS-Thumb

As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process.