Measure and respond to the needs of students and faculty across various campus touchpoints—from dining to housing and retail. Gather the data you need to enhance the overall campus experience. Create effective CX dashboards to analyze experience data from multiple touchpoints, providing a 360-degree view of campus life for everyone.
Equip senior management with insights into the effectiveness of programs and initiatives, while enabling stakeholders to access relevant analytics for informed decision-making.
Additionally, our omni-channel messaging hub allows colleges and universities to communicate directly with students, guests, faculty and staff through their preferred channels.
Centralize insights related to service speed, staff friendliness, food quality, and cleanliness. Isolate and report data in real-time by campus, location, brand, menu, and meal plan using text analytics. This enables informed decision-making and helps close the loop to enhance meal programs for a better on-campus experience. Additionally, hold vendors accountable by incorporating experience data into your RFP process.
Map the student journey through campus retail spaces, from the bookstore to the print shop and pharmacy. Support online orders through messaging and gather feedback on the campus experience after each transaction to identify areas for improvement in the purchasing process. Utilize both online (website) and offline (in-store) methods, including mystery shopping and a Loop inbox for returns and orders, to enhance the overall retail experience.
Support student needs with real-time communication tools for; move-in, during stay, and move-out, with mental health resources, and mobile food ordering options. The residence experience greatly influences students’ decisions to stay on campus beyond their first year. To enhance this experience, implement an omni-channel communication ecosystem that allows for quick escalation of issues as they arise.
Effectively managing vendors is crucial for determining which ones to retain on campus. By providing vendors with key performance indicators (KPIs) to meet, you can assess their performance more accurately. Collecting feedback from students about their preferred vendors and suggestions for improvements will ensure you partner with the best vendors, ultimately boosting revenue and enhancing the on-campus experience.
Every campus has a unique footprint. Our solutions collect feedback and provide real-time messaging to small and large campus sizes. So whether you have 3 amenities or 30, the Loop Experience Platform can help you improve your Campus Experience using actionable insights.
Use feedback to effectively manage vendors across campus. Collect feedback regarding their performance and track KPI’s to determine how each one is performing.
By collecting student feedback, you can gain insight in what needs to be done to improve the overall campus experience. Actioned feedback will help future engagement.
Analyze feedback from each location separately, enabling you to know which areas of campus is performing well and which ones require the most improvement.
Preserve the value of your higher education’s brand by ensuring loyalty from everyone that interacts with campus, during their education and beyond.
It’s important to ensure the reputation of student housing on campus remains high. Keeping rooms full is a major revenue driver, for housing and vendors alike.
Investing in your campus can become a key differentiator in the marketplace, and knowing where to invest is essential to getting the most out of your budget.
