Loop Insights

Turning Data Into Insights

Loop Insights™ is an add-on product, that can be combined with any of our core products (Loop CX®, Loop Inbox®, or Loop Tickets™) and can be used to better understand the data that has been collected. Deep dive into results with Loop Dashboard Projects and gain more in-depth analysis to the data that have collected. Display real-time feedback for frontline employees with Loop Scoreboard™ Projects, allowing them to see customer feedback, feel motived and to quickly close the loop on customer feedback.

Product: Loop Insights

Understanding and Analyzing Data

Being able to take a deep look into the data collected from customer feedback is essential to running a successful customer experience program. In this brochure you will learn the importance of data collection, why it should be analyzed and the importance of using this data to make decisions. Learn more about Dashboard Projects, Scoreboard Projects and the importance of Dashboard Drill Downs. To learn more about the benefits of Loop Insights click the button below. 

Visualize Collected Data

Dashboard Projects

Dashboard Projects allow you to view the data from a project with the Loop® Experience Platform and easily analyze the results. This data will provide greater insights and help to determine the root cause. It will also provide a consolidated view of the responses you are seeing for a quick snapshot of the results that have come in. Build custom dashboards for each role and location to ensure optimal insights from each touchpoint. This allows you to easily visualize the data through graphs, tables and charts. Dashboards Projects can be easily exported into PDF reports for additional productivity.

Dashboard Drill Downs

Dig deeper into your data by using dashboard drill downs for your survey projects, tickets and conversation data. This will help you understand where the overall results come from and provide a summary of the individual results. You can navigate drill downs by clicking the data point to view all the responses in the desired dataset. This can help you better understand the data in your dashboards and allow you to make better business decisions. Learn more about how to use Dashboard Drill Downs.

Heat Maps: Understanding Your Data by Shift

Heat maps are a great way to view your data, and present a unique view to operators and executives. It displays different variables along the x and y axis and the size of the dot indicates the quantity of responses. The colour of the dot (green/yellow/ red) indicates how positive the responses were. High scores are indicated with a dark green dot, while low scores are indicated with a dark red dot. Heat maps are a unique way to quickly understand when you collect the highest volume and problematic feedback.

Motivate Frontline Staff with Real-Time Scoreboards

Scoreboard Projects

Today, the majority of customer experience programs focus on providing mangers and executives with data to make strategic decisions, however; frontline employees need data too. Scoreboard Projects allow the customer experience data that relates to loyalty, satisfaction and effort, to become part of your overall culture and promote transparency with frontline staff. 

Share Customer Experience Data in Real-Time

Most customer experience solutions offer nightly data uploads resulting in a significant delay of data collection, interpretation and action. With the Loop Experience Platform you can share feedback in real-time and recover customers in-the-moment. Scoreboard Projects are great for streaming live customer feedback each shift resulting in higher employee productivity and reduced customer churn. The scoreboard resets each day at midnight, allowing the scores to be reflective of the daily performance. These factors contribute to a positive and motivated employees, resulting in a positive workplace environment. 

Data Driven Results

Easily obtain overall summaries of daily scores and deep dive into each location based on their scores. These scores can be summarized by loyalty, satisfaction and effort. This will help to ensure that frontline employees can make an impact on the daily score and strive to increase the daily metrics, and drive results. 

Loop Insights

Deep Dive Into Your Data

Gain insights into the data you have collected is key to understanding the “why” behind the data. The Loop Insights add-on product allows your data to work for you and can be used to drive business decisions. 

Local vs Global

View both local and global results, allowing upper management to compare local results to the overall global results. 

Track KPI's

Measure KPI’s and track how well you are performing over time. This will help to determine which area’s require improvements. 

Customer Experience

Gain customer experience feedback in the moment to either pivot the customer service or continue based on data collected. 

Trend Performance

Track trend performance over time to determine what aspects of your business are performing well and what area’s require review. 

Data Driven Results

Gain valuable insights and make decisions based on up to date customer feedback to better your business. 

Goal Setting

Use customer data to set future goals and determine where improvements can be made and what customers appreciate. 

Competitive Advantage

Discover why customers prefer your brand and what sets it apart from competitors, and how to ensure high customer loyalty. 

Stakeholder Reports

Create reports for stake holders, providing them with data driven results and customer data to make future business decisions. 

Reduce Reporting Time

By having visualization of reports, you can quickly interpret the data and produce reports in a timely manner. 

Increase Revenue

With customer driven data, you can determine which products to promote, and what to change about low performing products. 

Customer Care

Deep dive on collected data and making changes based on that feedback, customers will know that you value them.  

Motivate Frontline Staff

By providing frontline staff with in-the-moment feedback, they can be motivated to give excellent customer service. 

Related Products

Additional Solutions to Engage With Customers and Motivate Frontline Employees

Deliver a better customer experience

Loop CX™

Automate Customer Feedback

Loop CX allows for easy collection of survey data from customers. This provides feedback about the business and is essential for tracking KPI’s. Data can be collected through multiple channels, including kiosks, QR Codes and emails. Use this data to make informed decisions and close the loop on feedback provided by customers. 

A shared inbox for business text messaging

Loop Inbox®

Business Messaging

With Loop Inbox, it is easy to follow-up with customers in real-time on the customer’s preferred channel of choice including SMS and email. Responses are pushed directly to the inbox along with the customer’s contact details so you can start the conversation, improve response times and improve customer retention rate. 

Loop Tickets™

Automate Customer Feedback

With Loop Tickets, enable customers and staff to create tickets that need to be addressed from on-site staff. This will bring potential issues to management’s attention quickly and can be addressed based on level of priority. By addressing issues in a timely manner, it shows customers you care about the facility. 

Interested in Learning More About Customer Experience?

Receive a personalized demo from a customer experience specialist.



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