With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...Continue Reading
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Reviews are both positive and negative feedback about a brand or product that customers leave for others to see. Ensuring a company responds constructively to reviews is important to show they care about what customers think of their brand.
