The Loop Experience Platform can help improve guest experience by connecting with them using real-time experience feedback. Collect survey data from hospitality guests across the property, and collect post-stay experience data using Loop Feedback. Respond to guest questions in real time and give your guests an omni-channel experience using Loop Messaging. Utilizing the Loop Experience Platform you can close the loop on guest feedback and improve overall guest experience.
Every hotel and resort is unique, so the solution for each property should also be unique. In this brochure learn more about how the Loop Experience Platform can help to improve your property to maximize guest feedback collection and improving the overall guest experience.
Connect with guests before their stay using links to quick surveys in emails to confirm bookings. Listen to the voice of the guest at all touch points through their pre-stay journey, including on the website after booking, through email confirmation and on social media.
Maximize the use of omni-channel engagement to ensure that you’re relating to your guests on the channel of their choice. Have all guest communication roll-up into one shared Inbox for easy message management.
Engage guests at key moments of truth throughout their in-stay journey. Send surveys at milestone moments including post-check in, within minutes of arriving in their room, after a restaurant or spa experience and in key locations throughout the hotel.
Using self-serve kiosks, guests can provide their feedback about their experience in areas such as the hotel lobby, the pool and outside the spa.
Collect insights using multiple channels of engagement, including in-app experiences and social app channels.
Follow-up with guests after their stay to collect insights on their experience. Send surveys using SMS, email and social channels to engage guests on the platform of their choice and increase engagement.
Use analytics and dashboards to view trends, and make data-driven decisions on improvement plans and projects.
Loop’s on-demand guest requests help drive more revenue and improve operations. Create a tailored menu unique to your business and fulfill requests faster using the guest’s preferred channel.
Offer a seamless guest experience across traditional and digital channels at every touchpoint in the guest journey. In hospitality, 89% of consumers say it is important to have a variety of options for contacting customer service, including voice, text message and email. Engaging your guests where they are most comfortable is an important factor to providing a positive guest experience.
Connect with guests from the first touchpoint upon booking, until the last after they have checked out. Map the entire guest experience, as they interact with various areas of the property. Engage them on key moments of truth, to gain actionable insights and areas of opportunity.
Measure the experience during the entire guest journey and gain insight into why guests keep coming back and what area’s need to be improved.
Send timely offers pre-stay, in-stay and post-stay to drive more revenue from each guest visit. Offer room upgrades, promotions on services and other upsell opportunities.
Identify at-risk guests and recover them by collecting feedback and resolving issues in real-time, before they voice their concerns through online reviews.
Fulfill requests faster by alerting and routing guest messages to the right team member, at the right time, using real-time messaging to execute efficiently.
Improve response time, optimize auto-responses to commonly asked questions and communicate with guests through omni-channel engagement from one shared inbox.
By analyzing messages, the source, time to respond, and overall guest sentiment, you can gain real-time insights on a variety of different criteria.
Celtic Manor wasn’t managing guest’s experience before they left the resort, meaning guests were leaving unhappy. They wanted to find a way to manage and resolve guests experiences prior to leaving the resort, ensuring the guests left happy. Using the Loop Platform Celtic Manor is able to connect with guests before they leave to improve the overall guests experience.
