The Loop Experience Platform can help improve guest experience by connecting with them using real-time experience feedback. Collect survey data from hotel guests in all area’s of the hotel, and collect post-stay experience data using Loop Feedback. Respond to guest questions in real time and give your guests an omni-channel experience using Loop Inbox. Utilizing the Loop Experience Platform you can close the loop on guest feedback and improve overall guest experience.
Sandal’s Resorts has many challenges running large resorts and trying to keep guests happy. They wanted to have a way to empower employees to increase guest satisfaction, recover at-risk guests and foster positive online reviews. Using Loop they are able to enable guests and staff to engage in real-time conversations, to quickly solve any guest concerns.
Connect with guests before their stay using links to quick surveys in emails to confirm bookings. Listen to the voice of the guest at all touch points through their pre-stay journey, including on the website after booking, through email confirmation and on social media.
Maximize the use of omni-channel engagement to ensure that you’re relating to your guests on the channel of their choice. Have all guest communication roll-up into one shared Inbox for easy message management.
Engage guests at key moments of truth throughout their in-stay journey. Send surveys at milestone moments including post-check in, within minutes of arriving in their room, after a restaurant or spa experience and in key locations throughout the hotel.
Using self-serve kiosks, guests can provide their feedback about their experience in areas such as the hotel lobby, the pool and outside the spa.
Collect insights using multiple channels of engagement, including in-app experiences and social app channels.
Follow-up with guests after their stay to collect insights on their experience. Send surveys using SMS, email and social channels to engage guests on the platform of their choice and increase engagement.
Use analytics and dashboards to view trends, and make data-driven decisions on improvement plans and projects.
Loop’s on-demand guest requests help drive more revenue and improve operations. Create a tailored menu unique to your business and fulfill requests faster using the guest’s preferred channel.
Connect with guests from the first touchpoint upon booking, until the last after they have checked out. Map the entire guest experience, as they interact with various areas of the property. Engage them on key moments of truth, to gain actionable insights and areas of opportunity.
Measure the experience during the entire guest journey and gain insight into why guests keep coming back and what area’s need to be improved.
Fulfill requests faster by alerting and routing guest messages to the right team member, at the right time, using real-time messaging to execute efficiently.
Send timely offers pre-stay, in-stay and post-stay to drive more revenue from each guest visit. Offer room upgrades, promotions on services and other upsell opportunities.
Optimize with auto-responses to commonly asked questions, and communicate with guests across multiple platforms through one shared inbox.
Identify at-risk guests and recover them by collecting feedback and resolving issues in real-time, before they voice their concerns through online reviews.
By analyzing messages, the source, time to respond, and overall guest sentiment, you can gain real-time insights on a variety of different criteria.
