Engage with your guests pre-stay, in-stay and post-stay to improve the guest experience and drive more revenues. Streamline operations so that your staff can do more with less. The Loop Experience Platform is an all-in-one, integrated, guest experience management platform that includes guest messaging, requests and feedback for multiple brands and properties. Communicate with guests on multiple channels of engagement such as SMS, WhatsApp and Email to drive ancillary revenue opportunities, capture guest requests and collect valuable guest feedback throughout their stay.
In this brochure learn more about how the Loop Experience Platform can help to improve the guest experience by collecting feedback in real-time related to loyalty, satisfaction and effort with omni-channel, closed-loop feedback.
Engage with guests before their stay with pre-arrival messaging and feedback to personalize their experience and drive ancillary revenues. Maximize the use of omni-channel messaging to ensure that you’re relating to your guests on the channel of their choice. Access stay details directly within the inbox including rate codes and VIP status to tailor your messages and save time.
Engage guests at key moments of truth throughout their journey on property. Collect feedback post-checkin within minutes of arriving within their room, after a restaurant or spa experience and in key locations throughout the property. Communicate with guests on their channel of choice including SMS/Text, WhatsApp and Email to share general information and offers. Expedite the guest requests with real-time integrations to save time and improve operations.
Follow-up with guests after their stay to collect insights related to their experience and recover at-risk guests. Automate workflows including complaint handling and closed-loop feedback to create a standard operating procedure and reduce human error. Solicit more reviews to improve your online reputation. Leverage insights via email digests, dashboards and scoreboards to identify problems and opportunities.
Offer a seamless guest experience across traditional and digital channels at every touchpoint in the guest journey. In hospitality, 89% of consumers say it is important to have a variety of options for contacting customer service, including voice, text message and email. Engaging your guests where they are most comfortable is an important factor to providing a positive guest experience.
Collect feedback at each key touchpoint within the guest journey to increase satisfaction and gain insight into why guests keep coming back and what areas need to be improved.
Send timely offers pre-stay, in-stay and post-stay to drive more revenue from each guest visit. Offer room upgrades, promotions on services and other upsell opportunities.
Identify at-risk guests and recover them in real-time, before they voice their concerns through online reviews which directly impact your online reputation.
Fulfill guest requests faster using messaging channels and real-time integrations with Service Optimization Systems such as HotSOS by Amadeus.
Reduce response times, automate commonly asked questions and communicate with guests through omni-channel engagement from one shared inbox.
Engage with guests on their channel of choice such as SMS/Text, Email, WhatsApp etc. for multiple properties all within the same inbox.
Broadcast messages to guests based on a combination of value, lifecycle and behavior. Personalize communications to ensure that you are on message.
Automate key workflows such as closed-loop feedback and pre-arrival messaging experiences. Leverage AI-assisted writing capabilities to save time and enhance the guest experience.
Create dashboards at any level within your organization and aggregate insights related to feedback, messaging and complaints to gain real-time insight into operations and your performance within each property and department.
