In the dynamic world of hospitality, feedback stands as the cornerstone of improvement and excellence. Every guest interaction, whether positive or negative, provides invaluable insights that shape the guest experience and drive operational enhancements. For hoteliers committed to elevating their services, collecting feedback across their property is not just beneficial; it’s indispensable. Here In this...
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The weather is warmer, flowers are blooming and events are taking off! Spring is one of the busiest times for events spaces, from weddings to corporate events and everything in between, people are looking for any excuse to take advantage of the beautiful weather. Creating memorable experiences within event spaces requires more than just meticulous...
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As the holiday season cascades in, the hospitality industry braces itself for an exhilarating rush of guests seeking extraordinary experiences. From intimate family gatherings to lavish getaways, the demand for exceptional service surges during this festive period. Amidst the vibrant ambiance and heightened expectations, there exists an often overlooked yet pivotal element—feedback collection. In the...
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In the ever-evolving world of business, the line between great and bad customer experiences is razor-thin. In an era where competition is fierce and consumer expectations are continually on the rise, delivering exceptional customer experiences has become paramount. But what exactly separates the great from the bad? In this blog, we’ll delve into the key...
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Guest Messaging
In this blog, we will explore how the use of messaging in hospitality, both inbound and outbound, can significantly enhance the guest experience.
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In this blog, we will explore strategies and best practices for leveraging outbound messaging effectively to create memorable experiences and foster customer loyalty, reduce churn and increase revenue.
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Improve the guest experience
When it comes to the hospitality industry, guest satisfaction is paramount. Hotels strive to create exceptional experiences that leave a lasting impression on their guests. It’s essential for hotels to focus not only on the guest experience while they are on property, but also consider their pre-stay and post-stay experiences.  In this blog post we...
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Automated Experience
In this blog post, we will explore how survey feedback and messaging capabilities of Loop can assist hotels utilizing Tripleseat software in enhancing guest experiences and driving overall guest satisfaction.
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Guest Room Tablet
The way guests communicate can vary based on location, demographic and hotel amenities. Reaching them on a familiar channel can help build a bond with the client. This will strengthen loyalty, reduce customer churn and increase overall satisfaction. Recommendations in the hospitality space can make or break your business, which is why it is so...
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Conditional Logic
If it’s your first time drafting a survey, it can be challenging to understand what types of questions you want to ask your customers.  In most instances, several of your customers will be on completely different journeys, purchasing different products and services. So, how exactly can you create a survey that tackles them all? In this...
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