Long Term Care Residences

Patient Experience Management

Manage multiple providers at healthcare centres including food services, retail and facilities management to promote brand standards all from one unique platform. Isolate problems by location and time, using powerful visualization tools, such as heat maps. Improve business operations with analytics to make informed decisions to improve programs, efficiency and customer experience. 

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Two People sitting on bench in Long Term Care

Deliver a Unified Experience

With a collection of vendors across campus, from the cafeteria to patient rooms, it is challenging to deliver a unified experience throughout the patient journey. 

Drive Revenue with Reputation

Ensure the reputation of the institution remains high for prospective clients. Keeping rooms full is the major revenue driver for both housing and vendors.

Give Patients a Voice

By collecting patient feedback, you can gain insight in what needs to be done to improve the overall experience. Actioned feedback will help with future engagement.

Invest in Your Centre

Investing in your centre is a key differentiator in the marketplace, and knowing where to invest is essential to getting the most from your budget and increasing patient experience. 

Manage Programs

Collect feedback on new and existing programs to determine if they are having the desired outcomes with residents. This will allow for better data-driven decision making for the management team. 

Fast Response Time

Allow patients and family members to indicate if any issues in the patients room, in the cafeteria or in the common area’s, allowing operations to prioritize cleaning and patient care. 

PointClickCare Integration

Collect Feedback in Long-Term Care

PointClickCare is a care collaboration network within the healthcare industry. The Loop Platform integrates with PointClickCare at 3 key points: Admission, Discharge and Transfer. This allows you to collect feedback at key points in the patient journey. We can also help you implement surveys across the property where you want to collect feedback. This could be in the cafeteria, event spaces and any other communal space. We also have the ability to collect feedback from family members of the patient to get a more complete view of the patients experience. 

Healthcare

Trusted Member:

Loop Membership Senior Dining Association
Nurse talks to patient at long term care home
Solutions: Healthcare

Capture in the Moment Feedback Across the Facility

Allow patients and their families to submit feedback and enable conversations with staff allows for a more pleasant stay, and helps boost reputation management . Utilizing real time experience management feedback, allows you to make informed decisions across the facility. This brochure dives into how the Loop Experience Platform will allow you to provide patients and their families with a voice to help drive results. 

Acute Care and Hospitals

Manage Short-Term Patient Experience

Manage the many facets of hospital management from food service providers to promoting cleaning standards all on one unique platform. Easily able to isolate problems indicated by patients or staff, based on location and priority. Improve business operations with analytics to make informed decisions to improve patient care, cleaning standards and efficiency.

Older patient playing on tablet

Repuation Management

Preserve the value of your institution’s brand by collecting feedback and from everyone that interacts with your institution, be it patient or family member, for a positive outlook. 

Deliver a Unified Experience

With a collection of disparate vendors across the residence, from the cafeteria to patient rooms, it is challenging to deliver a unified experience throughout the patient journey. 

Invest in Patient Care

Investing in patient care, allows them and their families to know they will be looked after during their stay and is essential to managing your reputation within the community. 

Give Patients a Voice

By collecting patient feedback, you can gain insight in what needs to be done to improve the overall experience. Actioned feedback will help future engagement. 

Operational Programs

Collect data on new and existing programs to determine their effectiveness of running the hospital allowing for data-driven decision making and allows the institute to run smoothly. 

Patient Experience

Collecting feedback allows you to provide patients and their family members with a positive experience by mitigating issues before they become larger more impactful issues. 

Patient Satisfaction in Long Term Care
eBook

A Guide to Measuring the Customer Experience

Improving the patient experience has become a strategy for building a successful healthcare facilities. Ensuring patients have a positive experience at your facility will improve the reputation of your facility, and improve the overall patient experience. In this eBook learn how to improve the customer (patient) experience and how this could have a significant impact at your healthcare centre. 

Hardware Solutions for Healthcare

Receive a demo from a customer experience specialist

Interested in Learning More About Loop for Healthcare?

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