Delivering exceptional experiences for residents, family and employees is critical for driving quality improvements in Healthcare and Senior Living. Take a proactive approach to resident care with annual surveys and an always-on Resident and Family Experience Management program.
The Loop Experience Platform leverages an omni-channel approach – incorporating traditional, digital and social channels – to create a comprehensive experience management program.
Together, these tools empower Healthcare and Senior Living organizations to optimize operations, strengthen relationships, and foster a culture of care and excellence.
The Loop Experience Platform emphasizes features like real-time analytics, personalized communication tools, and seamless integration with existing systems, aiming to support both Acute Care Hospitals and Long-Term Care Facilities.
Listen to your residents and take action at the right time to deliver exceptional products and services, enhance operations, increase loyalty and reduce churn. Automate feedback collection based on ADT events, including admittance, discharge and transfer.
Family members can share real-time feedback through digital surveys, SMS, QR codes, or kiosks, helping Healthcare and Senior Living facilities enhance communication, care, and the overall experience. The Loop Experience Platform enables omni-channel accessibility, sentiment analysis, and service recovery, ensuring concerns are addressed promptly and enhancing transparency throughout the patient journey.
Manage multiple providers-including food services, retail and facilities management-to uphold brand standards from a single, unified platform. Identify issues by location and time with powerful visualization tools like heat maps. Leverage analytics to optimize operations, enhance efficiency, and elevate the customer experience
Ensuring you can keep good employees is one of the keys of running a successful facility. The Loop Experience Platform offers an Employee Experience program. This allows you to collect feedback from your employees, giving you valuable insight into their experience working for your company. Make employee driven changes for a more positive work environment and keep employees for an improved resident experience.
The Loop Experience Platform is NOW available in the PointClickCare Marketplace! Automate feedback collection from residents and family members based on ADT events, including admittance, discharge and transfer. Engage with residents and families on their preferred channels – such as text, and email, using a shared inbox for each facility.
The CoreQ program measures satisfaction in skilled nursing care centres (SNCC) and assisted living (AL) communities using standardized, validated survey questions to benchmark quality and improve experiences. It assesses short-stay residents, long-stay residents, and families, with results recognized by the National Quality Forum for reliability. Benbria, as an official vendor, can seamlessly integrate CoreQ measures into its platform, enabling providers to collect, analyze, and act on customer satisfaction data in real-time to enhance care quality and outcomes