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Retail
In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.
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Measuring the customer experience emerges as a strategy to gain insight into customer preferences while staying aligned with business objectives.
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In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.
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When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. 
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With the rise in contactless communication, QR codes have been a key tool to stay engaged with customers. Learn how to leverage and effectively maximize the use of QR codes in your business.
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Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.
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When it comes to delivering an exceptional customer experience, having real-time actionable data at your fingertips is critical.
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contactless-communication-messaging
Business communication as we know it, has evolved immensely over the span of a few short months. For brick and mortar, physical distancing has become paramount and protective measures for customer safety has become vital for retention. With these new standards in place contactless communication has emerged as the model communication method for today’s modern...
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man-thinking
Since the advent of COVID-19, businesses across the globe have felt the pressure to understand their customer experience better. With a momentous shift in the buying journey over the span of a few short months, businesses have had to rethink their strategies all while keeping safety and customer experience top of mind.  From the closure...
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Person-paying-in-shop
Today, Point-of-Sale (POS) receipt surveys have dominated customer feedback programs for businesses with physical locations. After all, the Point-of-Sale touchpoint is a great time to entice the customer and invite them back.  However, with time, receipt surveys have quickly become a survey method of the past, with little participation and employee engagement. This makes it...
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