Category

Retail
It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. 
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In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.
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Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. 
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With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.
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Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.
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The focus of this release was to provide enhancements to existing features to further support enterprise customers. Key use cases addressed are related to auditing, access control, survey distribution, operations and reporting. Making it easier for enterprise customers to understand and control the data they collect as well as provide more opportunities to gather data...
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In this blog we are going to break down how tickets are handled in the Loop Experience Platform, looking specifically at Survey Projects and how automation plays a key role in the workflows.
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