Category

Retail
Managing tickets are a vital part of many businesses. Allowing customers to initiate conversation, it provides structure to managing an influx of requests while highlighting opportunities for operational efficiency.  However, simply adopting a ticket management solution and expecting processes to become more organized, simply isn’t effective.  On the contrary, determining a structure for your processes...
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You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program.  Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...
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Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...
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For years, schools have leveraged email as a dominant form of communication.  And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...
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Customer Experience Program
On a quarterly or yearly basis, businesses come together to determine their objectives.  Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met.  But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...
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According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
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How you send a survey, highly impacts the number of responses you receive.  While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...
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Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.
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