Loop Messaging® accelerates messaging and simplifies internal collaboration to increase loyalty and retain customers. Combining all of your messaging channels allows for staff to easily reply to multiple customers at once. It also enables the set up an automatic responses, making answering common questions efficient.
Enabling customers to message you on the channel of their choice, and responding quickly will improve customer satisfaction and reduce churn rate. In this brochure you will learn the importance of engaging with your customers across multiple platforms, giving your customers the omni-channel experience. Learn why you should track conversations and the importance of escalation when necessary. To learn more about the benefits of Loop Messaging click the button below.
Loop Messaging allows for Omni-channel engagement and enables you to connect with customers on the platform of their choice. Being where the customers are shows you care about your customers and their feedback. There are three main types of channels traditional, digital and social channels. Traditional channels are email, and SMS (text messaging). Digital Channels are Web, Mobile SDK and Link (QR Codes). The social channels are Facebook Messenger, Twitter Direct Messaging, and WhatsApp. By ensuring you have omni-channel communication it enables customers to communicate in the form of their choice.
Easily capture all customer interactions on the same platform and allow team members to view, respond or escalate conversations as necessary, resolving issues quickly. You can also track similar comments throughout the messaging allowing for common issues to be addressed quickly. Track response times to ensure customers are responded to in a timely manner.
In today’s “always on” world, allowing your customers to have a way to contact you 24-hours a day, is essential to providing good customer service. Loop Messaging allows you to download the app to enable you to respond to customer questions or comments at any point. It will send you push notifications when you receive a response from a customer and you can reply directly in the app.
Send outbound messaging to communicate with your customers. Segment contacts based on lifecycle, value and. behaviour.
Loop Messaging integrates with multiple PMS and POS systems to make collecting feedback from customers more automated.
Loop Insights enables you to gain valuable knowledge from the conversations had with customers using conversation summary.
Connect with customers across traditional, digital, and social channels all on one platform.
Chatbots are first to respond to help triage conversations and displayed on Loop Messaging for visibility.
Have a human-in-the-loop and track both handoffs and conversation takeovers as activities in analytics.
Set up away messages to help set expectations with customers and help track shift schedules.
Users can support more than one location and using location assignment help to provide visibility.
All inbound messages are analyzed in real-time to gage the sentiment of the messages from customers.
Escalations are managed on a per-location basis enabling escalations to be dealt with someone onsite.
Conversations can be routed based on type of conversation, tagging ect for cross-functional use cases.
Leverage pre-made message templates for quicker communication with customers.
Use AI Writing Assist to help you write messages to customers and have it summarize conversations.
Write notes about the conversation or customer within the message for better visibility to other employees.
Send and receive photos from customers to better understand the problems that they might be facing.
