Loop Messaging

The Best Shared Inbox for Messaging

Loop Messaging® accelerates messaging and simplifies internal collaboration to increase loyalty and retain customers. Combining all of your messaging channels allows for staff to easily reply to multiple customers at once. It also enables the set up an automatic responses, making answering common questions efficient. 

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Product: Loop Messaging

Combine Messaging Channels In One Location

Enabling customers to message you on the channel of their choice, and responding quickly will improve customer satisfaction and reduce churn rate. In this brochure you will learn the importance of engaging with your customers across multiple platforms, giving your customers the omni-channel experience. Learn why you should track conversations and the importance of escalation when necessary. To learn more about the benefits of Loop Messaging click the button below. 

Benefits of Engaging Customers on Multiple Channels

Loop Messaging allows for Omni-channel engagement and enables you to connect with customers on the platform of their choice. Being where the customers are  shows you care about your customers and their feedback. There are three main types of channels traditional, digital and social channels. Traditional channels are email, and SMS (text messaging). Digital Channels are Web, Mobile SDK and Link (QR Codes). The social channels are Facebook Messenger, Twitter Direct Messaging, and WhatsApp. By ensuring you have omni-channel communication it enables customers to communicate in the form of their choice. 


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Loop Inbox

Track Conversations

Easily capture all customer interactions on the same platform and allow team members to view, respond or escalate conversations as necessary, resolving issues quickly. You can also track similar comments throughout the messaging allowing for common issues to be addressed quickly. Track response times to ensure customers are responded to in a timely manner. 

Respond to Customers in Real-Time

In today’s “always on” world, allowing your customers to have a way to contact you 24-hours a day, is essential to providing good customer service. Loop Messaging allows you to download the app to enable you to respond to customer questions or comments at any point. It will send you push notifications when you receive a response from a customer and you can reply directly in the app. 

Business Messaging Inbox
Value Propositions

What Makes Us Different

Outbound Messaging

Send outbound messaging to communicate with your customers. Segment contacts based on lifecycle, value and. behaviour. 

Enterprise Integrations

Loop Messaging integrates with multiple PMS and POS systems to make collecting feedback from customers more automated. 

Conversation Insights

Loop Insights enables you to gain valuable knowledge from the conversations had with customers using conversation summary. 

Features and Benefits

What Makes Loop Messaging the Perfect All-In-One Solution


Connect with customers across traditional, digital, and social channels all on one platform. 


Chatbots are first to respond to help triage conversations and displayed on Loop Messaging for visibility. 

Conversation Orchestration

Have a human-in-the-loop and track both handoffs and conversation takeovers as activities in analytics. 

Business Hours

Set up away messages to help set expectations with customers and help track shift schedules. 

Multi-Location Inbox

Users can support more than one location and using location assignment help to provide visibility. 

Sentiment Analysis

All inbound messages are analyzed in real-time to gage the sentiment of the messages from customers. 

Escalate Conversations

Escalations are managed on a per-location basis enabling escalations to be dealt with someone onsite. 

Conversation Routing

Conversations can be routed based on type of conversation, tagging ect for cross-functional use cases. 

Message Templates

Leverage pre-made message templates for quicker communication with customers. 

Declarative AI

Use AI Writing Assist to help you write messages to customers and have it summarize conversations. 

Internal Notes

Write notes about the conversation or customer within the message for better visibility to other employees. 


Send and receive photos from customers to better understand the problems that they might be facing. 

Related Products

Additional Solutions for Delivering a Better Customer Experience and Fulfilling Customer Requests On-Demand

Deliver a better customer experience

Loop Feedback

Customer Feedback

With Loop Feedback, survey responses are pushed into the inbox for rapid response and action resulting in a improved customer experience. Loop Messaging allows your team to respond and act quickly to customer feedback on their preferred channel. 

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Loop Tickets

Automation Feedback

With Loop Tickets™, automatically create tickets based on feedback for complaint handling. These issues can be notified through Loop Messaging or Loop Feedback and notify customers when the issue has been dealt with. This helps close the loop on feedback.

Receive a personalized demo from one of our specialists to learn more about messaging.

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