Loop Messaging centralizes SMS, WhatsApp, Email, and Social channels into a single, location-based unified inbox. Instead of forcing customers to navigate complex portals, you can instantly answer requests, dispatch team tasks, and resolve issues in real time—boosting local operational efficiency while driving brand loyalty.
Enabling customers to message you on the channel of their choice, and responding quickly will improve customer satisfaction and reduce churn rate. In this brochure you will learn the importance of engaging with your customers across multiple platforms, giving your customers the omni-channel experience. Learn why you should track conversations and the importance of escalation when necessary. To learn more about the benefits of Loop Messaging click the button below.
In today’s fast-paced environment, responding quickly on the platforms your customers prefer isn’t just an advantage—it’s an expectation. Loop Messaging brings all your digital communication channels into a single, intuitive inbox.
Unlike providers that rely heavily on third-party, aggregated APIs, Benbria builds and supports direct integrations with messaging channels. Because messaging is core to our technology, our infrastructure is built to scale seamlessly, optimizing uptime and ensuring your staff never misses an opportunity to connect.
Do more with less. Loop Messaging leverages advanced automation and built-in AI tools to automatically triage incoming requests, route inquiries, and assist staff in delivering flawless communication.
Don’t just react—engage proactively. Loop Messaging allows you to segment your audience and send personalized, automated broadcast messages throughout the customer journey to enhance their experience and unlock ancillary revenue opportunities.
Managing multiple venues, properties, or campuses requires localized execution and centralized visibility. Loop Messaging is custom-built to support complex, multi-location operational frameworks.
Personalize engagement based on lifecycle, value and behaviour using segments and broadcast messages. Send messages targeted messages pre-stay, in-stay and post-stay to communicate more effectively reach your intended audience.
Empower your team with chatbots to help triage conversations and resolve issues in a scalable manner. Keep conversations automated to increase response rates prior to handing off to a human. A human will always be in-the-loop.
Integrate with your hospitality and healthcare systems to automate engagement, capture stay details and transaction details, and forward requests through to resolution. Leverage data from enterprise integrations such as rate codes and VIP status to target specific cohorts.
Create a brand standard by escalating conversations to ensure that no conversations slips through the cracks.
The Loop Experience Platform is fully translated into multiple languages including all customer/guest and staff facing interfaces allowing your local teams to work with tools translated into their native languages.
Gain valuable knowledge from the past conversations by reporting by location including response time, topic and sentiment.
Route conversations to the correct staff by location or by configuring routing rules for cross-functional use cases such as health and safety.
Use AI-assisted writing to help you reply to customers by drafting the perfect message and summarize conversations for future review and further analysis.
All inbound messages are analyzed in real-time to gage the sentiment of customers making it easier for your staff to access risk and ensure that all interactions are analyzed.
Discover how Loop transforms operations and bridges communication gaps in Hospitality, Higher Education, Integrated Facilities Management, Healthcare, and Retail.
Personalization is a customer’s ability to personalize certain aspects of their purchase. In the digital world ensuring customers are able to customize their purchase can be incentive for a customer to finalize a purchase.
Omni-Channel is an approach used to communicate with customers using a variety of channels. This can include social (Facebook, Instagram, Twitter), Traditional (email and text messages), or digital (chatbots, embedded forms). This will allow you to be where your customers are and increase customer loyalty.
To learn more about the difference between Omni-Channel check out this blog post.
A dashboard is a quick glance Key Performance Indicators (KPI) from a website or survey typically displayed in a series of graphs and number overviews. It will indicate how well these KPI’s are performing and if they have increased or decreased in a particular time period. For more information on dashboards please click here
Customer Engagement is how customers interact with a brand, either virtually or in person.
Brand Advocate's are your top customers, they love your product/ brand and are often very brand loyal.
Customer Loyalty is how supportive of a brand customers are and how likely they are to stay with one brand vs flip flopping to a competitor.
Reviews are both positive and negative feedback about a brand or product that customers leave for others to see. Ensuring a company responds constructively to reviews is important to show they care about what customers think of their brand.