Close The Loop On Customer Feedback

Better Understand Your Customers Shopping Experience

Maintaining a strong customer connection in retail can be tricky, that’s why it’s so important to close the loop on feedback and respond in real time to customer questions. This will help build loyalty and increase customer satisfaction. Measure the data collected and make informed decisions to improve the overall customer experience. 

Give customers a voice and analyze the data that you have collected using dashboards. Visualize all the data you collected from various touch-points in every location and have a complete view of the customer buying experience. Build your own customer dashboard to analyze key KPI’s and report back to key stakeholders to make data informed decisions about what is working and what can be improved. 

Improve Store Operations

Real-Time Actionable Customer Feedback

Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.

Obtain valuable feedback and support real-time messaging with your customers across a variety of channels including in-store kiosks, native apps, websites, social media, and messaging platforms. With the Loop Experience Platform, you can truly deliver a superior omni-channel customer experience.

Market Shopper
Better Customer Relationships

Escalate and Resolve

Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.

Always ensure a timely response to every customer with our escalations feature. Whether you receive a direct message or feedback, our escalations feature will automatically alert the right team member and department based on availability and knowledge.

Engage Employees

Use Service Benchmarks to Motivate Frontline Staff

Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.

Add team members to a shared inbox by role or department, so everyone is connected and can respond to customers. Internal notes allow you to communicate and share information across your team to help them respond or take action on a customer issue.

Clothing store
Guide to MEasuring CX ebook
Over the years, improving the customer experience has become a notable strategy for building a thriving business. This is where customer experience measurement emerges, as an effective way to help businesses evaluate the experience they offer and enhance it in a way that resonates with each customer in their unique journey.

Complete Solutions For The Customer-Centric Businesses

The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.

Improve Store Operations

Get real-time insights into a single store or multiple locations based on store hours, day, week, or month.

Escalate and Resolve

Identify unhappy customers in real-time to assist them and resolve any complaints. Avert a PR crisis or harm to your brand’s reputation.

Empower Frontline Employees

Enable your teams to take quick action with live feedback and customer insights using scoreboards to showcase performance.

Create Personalized Experiences

Gain insights into online and in-store experiences with customer profiles to drive greater loyalty.

Streamline Communication

Centralize your customer feedback and messaging channels in one place for better collaboration and faster response times.

Close the Feedback Loop Faster

Automatically send customer feedback and conversations to the right roles or department to respond appropriately.

Loop Hardware for Retail

Receive a personalized demo from a customer experience specialist

Interested in Learning More About Customer Experience?

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