Maintaining a strong customer connection in retail can be tricky, that’s why it’s so important to close the loop on feedback and respond in real time to customer questions. This will help build loyalty and increase customer satisfaction. Measure the data collected and make informed decisions to improve the overall customer experience.
Give customers a voice and analyze the data that you have collected using dashboards. Visualize all the data you collected from various touch-points in every location and have a complete view of the customer buying experience. Build your own customer dashboard to analyze key KPI’s and report back to key stakeholders to make data informed decisions about what is working and what can be improved.
Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.
Obtain valuable feedback and support real-time messaging with your customers across a variety of channels including in-store kiosks, native apps, websites, social media, and messaging platforms. With the Loop Experience Platform, you can truly deliver a superior omni-channel customer experience.
Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.
Always ensure a timely response to every customer with our escalations feature. Whether you receive a direct message or feedback, our escalations feature will automatically alert the right team member and department based on availability and knowledge.
Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.
Add team members to a shared inbox by role or department, so everyone is connected and can respond to customers. Internal notes allow you to communicate and share information across your team to help them respond or take action on a customer issue.
The Loop Experience Platform helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
“It’s a scalable solution and will help us as we get larger understand how the business is performing. This enables us to see how all provinces are doing and help drive their business and make sure the brand is being protected.”