Category

Product
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding custom field management and presentation.
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Digital Feedback
Understanding customer sentiment at key locations during the customer journey is critical to getting an overall big picture of your business.
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This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding survey distribution, design, and branding. Additional product enhancements were implemented to improve the overall user experience within Loop.
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Digital Transformation
Here are some tools that Loop offers you so you can stay connected while on the go.
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Email is a channel that has been around for decades now. It's a digital channel that is used in business, education and for personal use. This makes it an ideal way to gain the feedback from your customers.
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While survey creation is important, how you distribute them is the key to ensuring engagement.
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This release focuses on the addition of new features within Loop. These features include survey email distribution, ticket reminders, and ticket escalations. Additional product enhancements were implemented to improve the overall user experience within Loop.
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Heat Maps Reporting
What does your lunch rush look like on a Monday? What about on a Friday? Are you overstaffed at 7PM on a Tuesday? Easily understand the data you are collecting with Heat Map panels in Loop Insights. Use Heat Maps to visualize the relationship between quantity of customer responses and sentiment over days and times...
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This release focuses on the addition of new features within Loop. These features include the reintroduction of heat maps for Loop 360 users, response exclusions, and dashboard PNG exports.
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Food Service Survey Example
With the release of 4.12, Loop now has a new Survey Experience to help you build and deploy surveys that are more dynamic and offer increased flexibility.
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