This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding custom field management and presentation.Continue Reading
Understanding customer sentiment at key locations during the customer journey is critical to getting an overall big picture of your business.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding survey distribution, design, and branding. Additional product enhancements were implemented to improve the overall user experience within Loop.Continue Reading
Email is a channel that has been around for decades now. It's a digital channel that is used in business, education and for personal use. This makes it an ideal way to gain the feedback from your customers.Continue Reading
This release focuses on the addition of new features within Loop. These features include survey email distribution, ticket reminders, and ticket escalations. Additional product enhancements were implemented to improve the overall user experience within Loop.Continue Reading
What does your lunch rush look like on a Monday? What about on a Friday? Are you overstaffed at 7PM on a Tuesday? Easily understand the data you are collecting with Heat Map panels in Loop Insights. Use Heat Maps to visualize the relationship between quantity of customer responses and sentiment over days and times...Continue Reading
This release focuses on the addition of new features within Loop. These features include the reintroduction of heat maps for Loop 360 users, response exclusions, and dashboard PNG exports.Continue Reading
With the release of 4.12, Loop now has a new Survey Experience to help you build and deploy surveys that are more dynamic and offer increased flexibility.Continue Reading
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.
