Select from multiple software, hardware and promoware solutions powered by the Loop to collect, engage, respond, analyze, automate and integrate. Add additional capabilities and channels to your existing customer feedback and business messaging solutions.
The Loop Experience Platform is flexible and includes multiple applications, add-ons and channels of engagement. Get started quickly and grow with Loop over time by adding more solutions as your program matures and your needs change. Collect customer feedback, engage with customers, and deployment more channels.
Deploy a single application or multiple applications to fit your needs. Applications in Loop are integrated seamlessly providing a great user experience and increased productivity as an all-in-one customer experience and engagement solution.
Loop add-ons are are a great complement existing solutions and products or sharing customer experience insights in real-time as well as for delivering a superior customer experience.
Understand and analyze the data you are collecting through survey projects, conversations and tickets. Use real-time scoreboard projects to display results for your locations, and motivate front-line staff to achieve customer satisfaction metrics.
Leverage role-defined custom dashboard projects to view the data that matters most to the business.
With Loop’s channel management capabilities, it is easy to manage a variety of channels from one centralized platform including traditional, digital, social media and messaging apps so that you can truly engage everywhere.
Follow-up and distribute surveys on the most widely adopted channel.
Engage on the channel with the highest conversion rates.
Collect high-volume feedback in-location and capture contacts.
Collect feedback using a link or vanity URL.
Seamlessly integrate Loop into your app using our SDK or API.
Create a Business Profile and engage with 1.5B people worldwide.
Connect your Facebook Page and respond in real-time.
Connect your Twitter accounts and respond in real-time.
Our hardware solutions are great for offline experience management and engagement including collecting high-volume feedback and motivating frontline employees in-location. Select from our suite of survey kiosks as well as displays for sharing customer experience data in real-time.
Display real-time CX insights for you team by location and shift.
Promote your program and drive more engagement in alignment with your brand standards. Let Benbria create a complete solution to get you up and running quickly and leverage best practices to increase engagement, collect more insights, and capture more leads.
Communicate program channels in a highly personalized manner.
Communicate program channels with a clear call to action in-location.
Display program channels with an effective storyline in-location.
Broadcast program channels with clear messaging and branding in-location.
