The Loop Experience Platform has multiple hardware, software and promo-ware solutions to improve your customer experience program. Close the loop on feedback collected from customer to make data driven decisions to improve the customer journey, reduce churn and improve revenue.
The Loop Experience Platform is flexible and includes multiple applications, add-ons and channels of engagement. Get started quickly and grow with Loop over time by adding more solutions as your program matures and your needs change. Collect customer feedback, engage with customers, and deployment more channels.
Learning how to have a successful CX program is essential to having a successful business. The Loop Experience Platform has a range of products to help you improve your CX program. In this brochure you will learn about the different products and how they work to increase customer perception of your brand.
Deploy a single application or multiple applications to fit your needs. Applications in Loop are integrated seamlessly providing a great user experience and increased productivity as an all-in-one customer experience and engagement solution.
Loop add-ons are are a great complement existing solutions and products or sharing customer experience insights in real-time as well as for delivering a superior customer experience.
Understand and analyze the data you are collecting through survey projects, conversations and tickets. Use real-time scoreboard projects to display results for your locations, and motivate front-line staff to achieve customer satisfaction metrics.
Leverage role-defined custom dashboard projects to view the data that matters most to the business.
With Loop’s channel management capabilities, it is easy to manage a variety of channels from one centralized platform including traditional, digital, social media and messaging apps so that you can truly engage everywhere.
Our hardware solutions are great for offline experience management and engagement including collecting high-volume feedback and motivating frontline employees in-location. Select from our suite of survey kiosks as well as displays for sharing customer experience data in real-time.
Display real-time CX insights for you team by location and shift.
Promote your program and drive more engagement in alignment with your brand standards. Let Benbria create a complete solution to get you up and running quickly and leverage best practices to increase engagement, collect more insights, and capture more leads.
Communicate program channels in a highly personalized manner.
Communicate program channels with a clear call to action in-location.
Display program channels with an effective storyline in-location.
Broadcast program channels with clear messaging and branding in-location.