The Loop Experience Platform includes multiple software and hardware solutions to deliver and end-to-end experience management program. Deploy a single product or an all-in-one solution to engage your customers and manage their experience using multiple channels of engagement.
The Loop Experience Platform functions as an all-in-one, multi-channel experience management solution engineered specifically for location-based operations (such as hotels, healthcare facilities, restaurants, retail, and transit hubs). Rather than offering disparate communication tools, its product suite is heavily integrated into a unified software environment consisting of:
Loop Messaging centralizes SMS, WhatsApp, Email, and Social channels into a single, location-based unified inbox. Instead of forcing customers to navigate complex portals, you can instantly answer requests, dispatch team tasks, and resolve issues in real time—boosting local operational efficiency while driving brand loyalty.
Loop CXM gives you a holistic, real-time look at customer satisfaction across every touchpoint. By moving past rigid surveys, the platform allows you to measure key metrics (NPS, CSAT, and CES), spot operational friction instantly, and intervene automatically before a negative experience becomes a lost customer.
Loop EXM helps you understand the true pulse of your workforce by gathering continuous, actionable feedback. By identifying burnout early, uncovering workplace bottlenecks, and empowering your staff, you can make the informed data decisions needed to build a winning culture and actively reduce costly turnover.
Learning how to have a successful CX program is essential to having a successful business. The Loop Experience Platform has a range of products to help you improve your CX program. In this brochure you will learn about the different products and how they work to increase customer perception of your brand.
To drive more automated feedback collection at physical footprints, Loop extends its data-ingestion pipeline to the edge through enterprise-grade, secure, and customizable hardware kiosks:
Don’t just look at what happened—predict what’s next. See how the Loop Experience Platform and its native Agentic AI Suite can eliminate data silos, automate feedback loops, and transform your operational telemetry into an autonomous system of action.
