It’s no surprise that for a whopping 78% of hotel guests, cleanliness is the most critical factor affecting their stay choice. What may come as a surprise is that guest feedback is a fantastic tool for creating a bulletproof housekeeping team. It helps you identify challenges in your housekeeping team that require the most attention....Continue Reading
The Benbria Blog
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.