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In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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By using a feedback program along with sophisticated technology supporting your staff, you can measure the in-patient experience and build a thriving clinical environment. In this blog, we explore how you can start by measuring the in-patient experience and the benefits that follow.
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In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.
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Friends sitting around a restaurant taking a Survey with an NPS questionnaire
For restaurants, in particular, the benefits of communicating in real time are substantial. They include; better service, increased customer satisfaction, higher online ratings, enhanced in-dining operations, and other qualities that contribute to overall restaurant success. 
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Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.
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In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.
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From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...
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In order to help you make the shift, in this blog post, we're unraveling common reactive responses that most businesses practice (that you might identify with), and how you can shift to a more proactive and sustainable customer experience.
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