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If you're a business looking to integrate WhatsApp or already offering this channel, this blog will be an ideal read for you as we share 5 ways to engage customers using WhatsApp.
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While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.
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In this blog post, we’re taking a closer look NPS, CSAT, and CES and how they impact your customer experience in order to help you decide which metric is right for you. 
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In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...
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When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...
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When it comes to designing a product or providing great service, the customer should always be top of mind. Customer feedback and sentiments matter and are pivotal in the success of any business. This is especially true within recent years where online forums and word of mouth can have such a monumental impact on reputations....
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In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.
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In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.
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Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
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In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  
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