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For years, schools have leveraged email as a dominant form of communication.  And, while having email as your only or main channel proved useful in earlier years, today student preferences have changed greatly. In a recent study conducted by Bowling Green State University, more than half of the surveyed students (55.7 percent) said they use...
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According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
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How you send a survey, highly impacts the number of responses you receive.  While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...
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In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.
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In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. 
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It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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By using a feedback program along with sophisticated technology supporting your staff, you can measure the in-patient experience and build a thriving clinical environment. In this blog, we explore how you can start by measuring the in-patient experience and the benefits that follow.
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