It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.Continue Reading

By using a feedback program along with sophisticated technology supporting your staff, you can measure the in-patient experience and build a thriving clinical environment. In this blog, we explore how you can start by measuring the in-patient experience and the benefits that follow.Continue Reading

In this blog post, we will break down how the Email Template Builder in Loop is both easy to use and helpful to create effective emails that solicit customer feedback.Continue Reading

Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. Continue Reading

Having the data delivered right to your email inbox makes it easy for you to stay close to you customers.Continue Reading

In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.Continue Reading

In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.Continue Reading

The Loop Experience Platform will help you to effectively collect the feedback that you're looking for you so you can act and report on what is going on in-location.Continue Reading

Using the Loop Experience Platform with Tripleseat, you can collect feedback from your guests before and after the event has taken place.Continue Reading

Traditionally, point of sale (POS) has been recognized as the end of a customer experience. A customer approaches the till, an employee checks them out, and they’re on their way. Continue Reading