When it comes to designing a product or providing great service, the customer should always be top of mind. Customer feedback and sentiments matter and are pivotal in the success of any business. This is especially true within recent years where online forums and word of mouth can have such a monumental impact on reputations....Continue Reading
In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.Continue Reading
Whether your facility has been closed for over a year or you have been at a significantly reduced capacity, it's time to start to prepare for a full-scale return to the office for many employees across North America.Continue Reading
Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.Continue Reading
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...Continue Reading
In this blog post, we define API and SDK, share the differences and what you can expect with the incorporation of the Loop Experience Platform.Continue Reading
The Benbria Blog offers insights into the latest research in the field of customer engagement technology and best practices, with a focus on real-time messaging and measurement of the experience.
