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On a quarterly or yearly basis, businesses come together to determine their objectives.  Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met.  But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...
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According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
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With the release of 4.12, Loop now has a new Survey Experience to help you build and deploy surveys that are more dynamic and offer increased flexibility.
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This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding the end-to-end survey designing workflow as well as the ability to export ticket data.
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How you send a survey, highly impacts the number of responses you receive.  While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...
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In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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The focus of this release surrounded the addition of features such as multi-level service level agreements and new dashboard filtering options.
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Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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With release of Loop 4.10, we have added dashboard drill downs, allowing you to get deeper into understanding your analytics.
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