Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.Continue Reading
From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...Continue Reading
With the right tools in place and an experience strategy, you can better manage student experiences all while streamlining operations on the backend.Continue Reading
The Sodexo restaurants at the Federal Reserve Bank in New York and New Jersey needed a solution to report customer feedback as part of their Key Performance Indicators with their client.Continue Reading
As a customer-centric organization, Sodexo collects feedback as an important part of their business. At Trinity Western University was able to help them automate a formally manual process.Continue Reading
In this blog post, we're taking a look at centralizing location-based feedback, an effective method to engage customers and collect feedback.Continue Reading
Conditional Logic can change the course that respondents take in an answer-based survey, in order to make the survey more relevant and quicker to complete. This increased the likelihood of an increased response rate to your surveys.Continue Reading
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