In today’s competitive business landscape, standing out amongst other vendors is the key to success. Whether you’re a seasoned entrepreneur or a budding start-up, differentiating yourself from the crowd is crucial for attracting customers and thriving in your industry. In this blog post, we’ll explore effective strategies to help you shine and leave a lasting...Continue Reading
When it comes to the hospitality industry, guest satisfaction is paramount. Hotels strive to create exceptional experiences that leave a lasting impression on their guests. It’s essential for hotels to focus not only on the guest experience while they are on property, but also consider their pre-stay and post-stay experiences. In this blog post we...Continue Reading
Customer experience has become a key differentiating factor in most companies. Companies should be fostering a customer-centric culture that prioritizes feedback, engagement and strives to continuously improve across all areas. Loop offers companies a platform to excel in these areas. This allows for both a positive customer experience and positive employee experience. In this blog...Continue Reading
The relationship between business and customer has changed greatly over the years. In the past, businesses held the power, offering their service or product without the need to consult customers. And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...Continue Reading
On a quarterly or yearly basis, businesses come together to determine their objectives. Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met. But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...Continue Reading
According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...Continue Reading
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.Continue Reading
In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.Continue Reading
With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.Continue Reading
Touching on some main themes explored in the eBook, in this blog we'll explore the current state of customer experience, and how to create a winning customer experience program.Continue Reading
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