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measure customer experience
Managing tickets are a vital part of many businesses. Allowing customers to initiate conversation, it provides structure to managing an influx of requests while highlighting opportunities for operational efficiency.  However, simply adopting a ticket management solution and expecting processes to become more organized, simply isn’t effective.  On the contrary, determining a structure for your processes...
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Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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Measuring the customer experience emerges as a strategy to gain insight into customer preferences while staying aligned with business objectives.
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