Sandals wanted to strengthen this commitment by empowering employees to increase guest satisfaction, recover at-risk guests, and foster positive online reviews.Continue Reading

With the Loop Experience Platform deployed, the Celtic Manor now has multiple ways for guests to contact its At Your Service Team. For the resort’s many tech-savvy guests, it means they can now use their preferred method to communicate with staff.Continue Reading

Measuring the customer experience emerges as a strategy to gain insight into customer preferences while staying aligned with business objectives.Continue Reading