February 26, 2021
Sandals wanted to strengthen this commitment by empowering employees to increase guest satisfaction, recover at-risk guests, and foster positive online reviews.
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Celtic Manor
With the Loop Experience Platform deployed, the Celtic Manor now has multiple ways for guests to contact its At Your Service Team. For the resort’s many tech-savvy guests, it means they can now use their preferred method to communicate with staff.
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Measure Customer Success
Measuring the customer experience emerges as a strategy to gain insight into customer preferences while staying aligned with business objectives.
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