In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.Continue Reading
The Loop Experience Platform is excited to announce a new feature release that will help organize the actionable insights from the data you collect from your customers.Continue Reading
Encouraging your customers to use the Loop® platform is critical for program success. The more familiar customers are with the platform and the more they use it, the more data you acquire, which means more insight on how you can better tailor your business operations and offerings. In this tips and tools post, we break...Continue Reading
The Loop® platform is your key to streamlined communication with your customers. With it, team members can provide quicker request fulfillment, easily manage messages, measure the customer experience and auto route tasks to specific teams. Before engaging your customers however, it is important your team members are familiar with it’s capabilities and are using it...Continue Reading
As a thriving business, it is important to understand and be aware of common or re-occurring conversation topics between customers and team members. Knowing common topics and trends within your business and how they correlate with one another, can help you attain a deeper understanding of your business operations and the overall customer experience. ...Continue Reading
With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...Continue Reading
Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business. In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...Continue Reading
The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...Continue Reading
Here at Benbria®, we always work to make improvements and enhance our Loop® product so you can deliver the best service to your customers. We want our users to enjoy a seamless experience that’s not only easy to manage on the administrative end but effortless for the customer as well. With the new Side-Bar Navigation...Continue Reading
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