Turn everyday resident and family feedback into immediate, actionable care. Benbria Loop unites annual surveys, continuous digital listening, and real-time service recovery into a single platform built for senior living and healthcare communities.
Capture the true sentiment of your residents at every critical milestone. Loop automatically triggers feedback requests tied directly to Admittance, Transfer, and Discharge (ADT) events.
The Impact: Act on shifting satisfaction in real time, resolve concerns before they escalate, and reduce resident churn.
Keep families connected and confident in the care their loved ones receive. Give families an always-on voice via SMS, email, QR codes, or digital kiosks.
The Impact: Every piece of feedback flows into a centralized, cross-facility inbox, enabling quick service recovery, sentiment mapping, and uncompromised transparency.
Manage multiple providers-including food services, retail and facilities management-to uphold brand standards from a single, unified platform. Identify issues by location and time with powerful visualization tools like heat maps. Leverage analytics to optimize operations, enhance efficiency, and elevate the customer experience
Ensuring you can keep good employees is one of the keys of running a successful facility. The Loop Experience Platform offers an Employee Experience program. This allows you to collect feedback from your employees, giving you valuable insight into their experience working for your company. Make employee driven changes for a more positive work environment and keep employees for an improved resident experience.
Stop chasing surveys manually. Loop seamlessly syncs with your PointClickCare marketplace to automate feedback outreach based on resident movement. Connect on the channels they already use, with zero added strain on your staff.
Benchmark your performance with confidence. As an official Core Q vendor, Benbria integrates standardized, validated skilled nursing and assisted living survey metrics. Measure, analyze, and report National Quality Forum-recognized outcomes in real time.
Stop looking backward at historical data. Let us show you how real-time experience recovery can protect your revenue, empower your frontline staff, and delight your residents and their family members.