Listen to your customers and act at the exact right moment to deliver better products, optimize frontline operations, increase lifetime loyalty, and drastically reduce churn. With Loop CXM, you gain a unified, 360-degree understanding of your customer journey, turning real-time sentiment data into immediate, meaningful business impact.
In order to execute a great survey and collect in-depth feedback, you need to make sure you are setting the survey up properly and asking the right questions. In this brochure you will learn the benefits of different question types to achieve greater customer loyalty. Learn how to better collect feedback to understand the “why” of each stage in the customer journey. To learn more about the benefits of Loop Feedback click the button below.Â
Leverage industry-standard customer experience (CX) methodologies to unlock deep operational insight. Loop CXM allows you to measure historical sentiment, compare multi-location performance against local market or industry benchmarks, and establish objective internal baselines to continuously elevate your team’s day-to-day performance.
Loop CXM includes a modern, highly intuitive survey designer crafted to build beautiful, engaging customer experience surveys for any online or offline touchpoint. Create friction-free forms that match your brand identity perfectly, ensuring you capture the highest-quality feedback exactly when it matters most.
Engage your customers precisely where they are, spanning both digital environments and physical spaces. Loop CXM lets you deploy targeted customer experience surveys across traditional, digital, and social channels seamlessly from a single command center.
Bridge the gap between raw data and operational action with intelligent survey-driven triggers. Loop CXM allows you to activate automated follow-up sequences instantly when a customer completes a survey.
By prompting users with an opt-in pop-up to receive a direct follow-up from your team, you give unhappy customers an immediate voice and enthusiastic fans an open door. This automated approach ensures your team can close the loop on critical feedback rapidly, resolving underlying complaints, answering pressing questions, and visibly demonstrating that you value their business—ultimately driving dramatic improvements in customer retention.
Transform messy, disparate datasets into clear, actionable operational steps. Loop’s advanced multi-dimensional heat mapping tools offer an intuitive way to spot underlying procedural trends, systemic bottlenecks, and outsized opportunities filtered by specific shifts, regions, or individual business locations.
Analyze your incoming streams across multiple key dimensions simultaneously—including time of day, day of the week, total response volume, and automated customer sentiment. Armed with these highly visual analytics, field managers and corporate executives alike can rapidly identify where performance is thriving and precisely where to fix a broken customer experience.
Do not just collect feedback—actively resolve it. Loop’s native, robust ticket management framework ensures that your frontline staff is explicitly assigned, tracking, and actioning customer feedback to a successful conclusion.
Gain unparalleled visibility into organizational response times and final resolution metrics. This structured system helps your business build a reliable standard operating procedure (SOP), logging critical data along the way to fuel root-cause analysis and prevent future operational service failures.
While traditional customer experience platforms focus entirely on delivering backward-looking data to executives for long-term strategic decisions, Loop CXM focuses on immediate, everyday impact.
By streaming live customer experience metrics directly to accessible, real-time scoreboards, you make feedback a transparent, vibrant part of your everyday corporate culture. This instant feedback loop motivates frontline employees to take immediate ownership of their service delivery, gamifies performance improvement, and signals to visiting customers that your business is fiercely committed to excellence.
Design highly customized, central customer experience dashboards tailored to your specific organizational goals. Loop lets you synthesize all your data channels—including multi-channel survey responses, open support tickets, and live chat conversations—into a single, unified pane of glass. Easily compare separate business locations, distribution channels, and specific customer touchpoints side-by-side, drilling down deep into raw feedback to optimize both macro operations and micro experiences.
Measure the customer experience by designing and distributing customer surveys to customers and gain better insights into your business and all of your key touchpoints.
Keep your finger on the pulse of your audience permanently. Distribute persistent surveys via digital links, on-site kiosks, mobile apps, and web embeds so no customer comment ever slips through the cracks.
Weave customer feedback loops seamlessly into your daily standard operating procedures. Leverage our cohesive omni-channel suite to engage your customers on whatever medium they feel most comfortable using.
Govern all of your disconnected CX initiatives within centralized Survey Projects. Engineered from the ground up for modern enterprise programs, these frameworks tightly bind survey distribution, workflow automation, and ticketed follow-ups together.
Systematically track, isolate, and view long-term brand loyalty with out-of-the-box support for NPS question types, automated calculations, and specialized trend reporting.
Uncover structural friction across your transaction pathways by measuring customer effort natively, identifying precisely which processes are smooth and which are overly complex.
Process unstructured data smoothly at absolute scale. Our native text analytics automatically evaluate overall sentiment and underlying phrase trends, presenting findings in beautifully formatted, shareable reports.
Evaluate the precise quality of specific transactions or individual customer service touchpoints with native CSAT formatting, reporting widgets, and alert routing.
Build targeted executive dashboards summarizing specific touchpoints or seasonal campaigns into single-view reports that can be automatically scheduled, exported, and emailed to key stakeholders.
Drive accountability with an end-to-end ticketing matrix featuring configurable response goals, root-cause categorization tools, and clear resolution templates to turn detractors into loyalists.
Loop stands out as your comprehensive, all-in-one customer experience management solution, purpose-built to gather real-time customer feedback and systematically close the loop across all physical and digital touchpoints simultaneously.
Stop looking backward at historical data. Let us show you how real-time experience recovery can protect your revenue, empower your frontline staff, and delight your customers.
