Loop® helps to deliver a better overall service experience, can help improve your survey scores, and supports stronger customer relationships to increase loyalty.
Initiate more customer conversations and gather more feedback versus traditional paper or email surveys.
Get real-time insight into the customer experience to identify areas of service issue and recover at-risk customers.
Leverage data to improve processes, menu items, service delivery and more with more focused training.
Build more meaningful relationships with your guests and learn more about them through in-the-moment surveys and one on one conversations.
Focus your training and coaching activities on items that need to be improved versus everything – saving you and your team valuable time!
Gain statistical evidence of your performance using real-time feedback directly from your guests, so it’s easier to demonstrate the value your team brings.
Using actionable reports you can pinpoint the specific days and shifts where you need to re-focus and improve the overall experience.
Access ongoing real-time positive and negative comments that you can leverage to improve your service and the overall quality of your facility.
Allow your teams to see feedback in real-time so they can become more consumer-centric and feel motivated to go above and beyond traditional service!
Measure every step along the customer journey and compare performance across multiple touch points. Whether you want to measure by physical location or through online mediums, you can truly measure everywhere.
Use daily reports and scoreboards to encourage friendly competition between teams and locations, to make every day at work more rewarding and foster a culture of service excellence.
Track your guest’s likelihood to recommend your brand by measuring their sentiment and improving operations to enhance their overall experience. Recover those at risk before they can reach social media or review sites.
Use feedback from guests to reduce your overall training costs and improve its impact, by focusing on what matters most – be it cleanliness, customer service, food preparation, and more.
Allow team members to access customer feedback and comments and respond to those at risk on a unified company platform. As a mobile app, your team can route feedback to the right people in real-time.
Receive and respond to messages from guests in a faster and more efficient manner. Manage social, in-app, SMS text, and email messages from a unified inbox, greatly improving engagement.
We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.
We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.
A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.
