Transparent, Touchpoint-Based Pricing and Editions Built for Frontline Scale.

Stop paying for artificial seat limits or usage spikes. The Loop Platform scales pricing predictably based on your physical footprint (locations, rooms, venues or employee headcount) with unlimited users and usage. Choose the operational depth your team needs, and receive a clear, comprehensive quote designed to easily fit your internal budget.

We like to keep pricing simple and sell to customers exactly how they like to buy. This ensures that our pricing remains competitive and can be easily budgeted for internally. Getting a professional quote generated is as simple as choosing the products that you are interested in using, choosing the platform edition that meets your needs and confirming the touchpoints that you would like to manage so that you can benefit from volume discounts.

Traditional survey tools tell you what went wrong weeks after a guest has already checked out or left your facility. Loop CXM is built for real-time action. By deploying intuitive digital touchpoints—from drag-and-drop conversational surveys to on-site digital kiosks—Loop captures immediate sentiment. It instantly calculates critical operational metrics like NPS, CSAT, and CES, mapping them directly to local workflows so managers can intercept negative experiences and salvage brand loyalty on the fly.

High turnover and employee disengagement can’t be fixed with lagging, annual HR surveys. Loop EXM helps you continuously listen to your people across every milestone of their journey—from onboarding to exit. Meet your team where they already are, whether they’re remote, corporate, or frontline shift workers using on-site kiosks and SMS. Loop EXM instantly turns workforce sentiment into structured Action Plans, giving managers the real-time insights they need to address burnout, lower turnover costs, and build a high-performance workplace culture.

Beneath every interaction, survey, and ticket lies the core engine of the Loop Experience Platform. These Shared Capabilities ensure that your customer, employee, and messaging data don’t live in silos. By combining enterprise-grade security, deep third-party integrations, granular location-based permission controls, and advanced reporting into a single technical layer, Loop gives your corporate leadership total organizational visibility while providing your frontline teams with the exact tools they need to execute.

When managing large-scale venues and live events, minutes matter. Loop’s enterprise integration engine connects your real-time guest operations directly to premier event management ecosystems and high-powered Business Intelligence (BI) platforms. Instead of sorting through post-event survey data days later, Loop pipes live fan sentiment, operational response times, and frontline ticket metrics directly into your venue control center and executive dashboards. Maximize your per-capita spend, optimize crowd flow, and make data-driven infrastructure decisions on the fly.

When your frontline relies on Loop to manage live customer experiences, downtime isn’t an option. Benbria’s Customer Support Team provides the rapid-response technical backbone your operations demand. Whether you’re troubleshooting a kiosk connection, adjusting complex location-based routing rules, or resolving an unexpected integration hiccup, our dedicated product experts deliver fast, accurate resolutions backed by enterprise-grade SLAs. We keep your systems running flawlessly so your staff can keep their eyes on the guest.

Software is only as powerful as its adoption. The Benbria Customer Success Program ensures that your investment translates into immediate, measurable operational wins. From the moment you sign, you are paired with dedicated CX and EX experts who don’t just teach you buttons—they help you map workflows, configure location hierarchies, and design high-converting surveys tailored to your industry. We don’t just support your software; we actively guide your team from deployment to scale, ensuring you consistently smash your NPS, retention, and response-time goals.

Choosing the right platform edition shouldn’t involve guesswork. To help your team make a quick, confident decision, we’ve rounded up the answers to our most common questions regarding touchpoint deployment, contract flexibility, volume discounting, and how our onboarding tiering works. Don’t see your specific operational scenario covered below? Get in touch with our team and we’ll build a custom deployment plan together.