Loop Experience Platform Editions

Simple Pricing and Packing by Touchpoint

We provide simple pricing and packaging options for the industries that we serve. There are no hidden fees. Choose from multiple products and editions and receive a professional quote that summarizes the recurring and one-time fees to get started or scale your program overtime.

Standard

For simple operations and use cases.
  • Basic channels of engagement.
  • Necessary integrations.
  • Basic insights and reporting.
  • Standard Support SLA.
Request Demo

Professional

For advanced operations and workflow.
  • Advanced channels of engagement.
  • Advanced integrations.
  • Workflow automation and AI-assist.
  • Standard Support SLA.
Request Demo

Enterprise

For complex operations and enterprises.
  • All channels of engagement.
  • Enterprise integrations.
  • Enterprise reporting and analytics.
  • Enterprise Support SLA.
Request Demo
Flexible & Familiar

Tailored for Your Industry

We like to keep things simple and sell to customers exactly how they like to buy. This ensures that our pricing remains competitive and can be easily budgeted for internally. Getting a professional quote generated is as simple as choosing the products that you are interested in using, choosing the platform edition that meets your needs and confirming the touchpoints that you would like to manage so that you can benefit from volume discounts.

Choose Your Products

Choose from multiple software and hardware products. Get started quickly and add to your existing subscription at any time. We can grow with you as your needs change and your program matures.

Choose Your Edition

We understand that it is not a one size fits all world. We offer multiple editions including Standard, Professional and Enterprise for each of the core products the we offer. You can expect our editions to get better over time as new features and enhancements are released.

Receive Professional Quote

We offer volume discounts based on touchpoint to simplify procurement and provide the best pricing for each industry that we support. This allows us to remain competitive within the market. You will receive a professional quote that summarizes the costs for all of the touchpoints that you would like to manage.

Concierge/Business Messaging

Loop Messaging Features

Standard Professional Enterprise
Team Inbox Yes Yes Yes
Routing Rules Yes Yes Yes
Internal Notes Yes Yes Yes
Reply Templates Yes Yes Yes
Conversation Tagging Yes Yes Yes
Multi-Media Yes Yes Yes
Language Detection Yes Yes Yes
Sentiment Analysis Yes Yes Yes
Text/SMS/MMS Messaging Yes Yes Yes
Email Messaging Yes Yes Yes
Conversation Insights Yes Yes Yes
Facebook Messenger Yes Yes
X/Twitter Direct Messages Yes Yes
Broadcast Messaging Yes Yes
Escalations Yes Yes
Auto-Tagging Yes Yes
AI-Assisted Writing Yes Yes
AI-Assisted Summaries Yes Yes
WhatsApp Business Platform Yes
Chatbots and Conversation Orchestration Yes
Customer Experience Management

Loop CXM Features

Standard Professional Enterprise
Survey Projects Yes Yes Yes
Survey Categories Yes Yes Yes
NPS Surveys Yes Yes Yes
CSAT Surveys Yes Yes Yes
CES Surveys Yes Yes Yes
Link Survey Distribution Yes Yes Yes
Email Survey Distribution Yes Yes Yes
Text/SMS Survey Distribution Coming Soon Coming Soon Coming Soon
Sentiment Analysis Yes Yes Yes
Response Tagging Yes Yes Yes
Reply Templates Coming Soon Coming Soon Coming Soon
Survey Actions Yes Yes
Kiosk Survey Distribution Yes Yes
Multi-Survey Kiosks Yes Yes
Web Survey Distribution Yes Yes
Auto-Tagging Yes Yes
Ticket Management Yes Yes
Ticket Insights Yes Yes
Dashboard Projects Add-On Add-On Yes
Scoreboard Projects Add-On Add-On Yes
Service-Level Agreements Yes
SLA Reminders and Escalations Yes
Topic Analysis Coming Soon
Employee Experience Management

Loop EXM Features

Standard Professional Enterprise
Survey Projects Yes Yes Yes
Survey Categories Yes Yes Yes
eNPS Surveys Yes Yes Yes
ESAT Surveys Yes Yes Yes
EES Surveys Yes Yes Yes
Link Survey Distribution Yes Yes Yes
Email Survey Distribution Yes Yes Yes
Text/SMS Survey Distribution Coming Soon Coming Soon Coming Soon
Sentiment Analysis Yes Yes Yes
Response Tagging Yes Yes Yes
Survey Actions Yes Yes
Kiosk Survey Distribution Yes Yes
Multi-Survey Kiosks Yes Yes
Web Survey Distribution Yes Yes
Auto-Tagging Yes Yes
Dashboard Projects Add-On Add-On Yes
Topic Analysis Coming Soon
Shared Capabilities

Core Platform Features

Standard Professional Enterprise
Staff App Yes Yes Yes
Contact Management Yes Yes Yes
Contact Segmentation Yes Yes Yes
Employee Management Coming Soon Coming Soon Coming Soon
Brand Management Single Brand Single Brands Multiple Brands
Location Management Yes Yes Yes
Channel Management Yes Yes Yes
Project Management Yes Yes Yes
Notification Management Yes Yes Yes
Email Digests Yes Yes Yes
Exclusions Yes Yes Yes
Data Exports Yes Yes Yes
Device Management Yes Yes
Business Hours Yes Yes
Team Chat Coming Soon Coming Soon
API Access & Client Libraries Yes
Single-Sign-On (SSO) Yes
Technology Partners

Enterprise Integrations

Standard Professional Enterprise
Zapier Integration Yes Yes Yes
Opera Integration Yes Yes Yes
RoomKeyPMS Integration Yes Yes Yes
Hapi Integration Yes Yes Yes
TigerTMS Integration Yes Yes Yes
PointClickCare Integration Yes Yes Yes
Tripleseat Integration Yes Yes
HotSOS Integration Yes Yes
KnowService Integration Yes Yes
Flexkeeping Integration Yes Yes
Tableau Integration Yes
Power BI Integration Coming Soon
Grubhub Integration Coming Soon
Reactive Services

Customer Support

Standard Professional Enterprise
Service Uptime 99.99% 99.99% 99.99%
Service-Level Agreement Standard SLA Standard SLA Enterprise SLA
Email Support Yes Yes Yes
Chat Support Yes Yes Yes
Phone Support Yes Yes Yes
Help Center Yes Yes Yes
API Documentation Yes
Proactive Services

Customer Success

Standard Professional Enterprise
Implementation Plan We offer both standard and customized onboarding plans tailored to the size and complexity of your program. These plans ensure your project is delivered on time and aligned with your unique objectives. A seamless handoff process from our commercial team to the project kickoff ensures a smooth transition.
End-User Training As part of the project implementation plan, we provide comprehensive end-user training, with additional training available upon request. Staying in touch with your account manager will also give you access to ongoing training opportunities as needed.
Product Announcements & Updates We release updates to our products and services on a monthly basis, and you'll be notified promptly when a new release is deployed. We are continuously investing in our offerings and are excited to inform you about new features and enhancements as they become available. Release notes are always accessible in our Help Center.
Dedicated Customer Success Manager Based on the complexity and scale of your program, you will be assigned a dedicated resource responsible for ensuring the success of your deployment. This includes scheduling regular meetings, tracking progress, and capturing key action items.
Executive Business Reviews For larger, more complex deployments, we recommend semi-annual or annual Executive Business Reviews. During these sessions, we will assess your program’s performance, provide recommendations, and align roadmaps with your strategic objectives. We are also available for onsite visits or to host you at our offices to foster a strong partnership.
Health Checks We conduct regular internal health checks to ensure your program is meeting the success criteria we’ve defined together. If any risks are identified, we will take proactive steps to address them and keep your project on track.
FAQs

Frequently Asked Questions

How is your platform licensed?

The platform is licensed by touchpoint such as restaurant, store, venue, room, bed, agent etc. and includes unlimited users and usage including responses, conversations etc. There are no hidden costs and solutions can be easily budgeted for.

Do you offer discounts for your software?

Discounting is provided based on volume (ex. locations, rooms, beds etc.), contract term (12, 24 or 36 months) and billing frequency (monthly, quarterly or annual). Discounts align incentives and are applied directly to your quote.

Is hardware included in the pricing?

Hardware such as kiosks is not included or required. Kiosks can be purchased from Benbria directly and is drop shipped directly from the manufacturer.

How are your subscriptions structured?

We offer 12-36 month contracts that simply auto-renewal for the next 12 months and include limitations in terms of increases if any. Please refer to our Terms of Use for more details.

Why is there no pricing information included on your website?

We provided professional quotes for each product and service that we provide including pricing for specific industries. Therefore, it is not uncommon for a quote to include the number of locations being licensed, hardware and any required professional services.

What currencies do you sell in?

Our pricing is based on USD and we offer stable pricing in CAD, GBP, EUR and AUD for all products and services that we provide.

Can you invoice locations separately to meet our needs?

Yes. For multiple brands and locations we are willing to invoice locations separately if required. However, each contract/subscription must be owned by a single organization for legal reasons.

What billing methods do you support?

We prefer credit card for small deployments. For large deployments, we willing to offer ACH and ETF.