Customer Experience Management for

Retail

Collect actionable in-store customer feedback from multiple channels and drive customer loyalty, service excellence, and employee engagement.

Imagine Having

Real-Time Actionable Customer Feedback

Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.

Motivated and Engaged Employees

Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.

Better Customer Relationships

Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.

"Benbria® is helping us establish a deeper personal connection between our staff and our customers by facilitating more feedback during their visit."

How We Can Help

Improve Store Operations

Get real-time insights into a single store or multiple locations based on store hours, day, week, or month.

Empower Frontline Employees

Enable your teams to take quick action with live feedback and customer insights via scoreboards.

Streamline Communication

Centralize your customer feedback and messaging channels in one place for better collaboration and faster response times.

Escalate and Resolve

Identify unhappy customers in real-time to assist them and resolve any complaints. Avert a PR crisis or harm to your brand’s reputation.

Create personalized and seamless experiences

Pair insights into online and in-store experiences with rich customer profiles to exceed customer’s expectations and drive greater loyalty.

Close the feedback loop faster

Automatically send customer feedback and conversations to the right roles or department to respond appropriately.

Key Benefits

Drive More Revenue

Engage customers on both digital and in-store channels at critical moments of the customer experience to increase sale conversion.
Broadcast timely and relevant offers on the customer’s messaging channel of choice.
Engage and build stronger customer relationships before, during, and post-purchase to promote more return visits and purchases.

Increase Customer Loyalty

Deliver faster and better service, resulting in happier and loyal customers eager to return.
Ask for feedback and receive it in real-time so you can recover dissatisfied customers in-the-moment.
Access rich reporting tools to understand areas of improvement in the customer experience and overall loyalty.

Effective Customer Service

Your team can save time with auto-responses and templates to answer frequently asked questions from customers.
Stop balancing multiple platforms and message with customers across all channels, using a single unified team inbox.
Use insights from real-time feedback to drive more targeted training of customer-facing staff.

Key Features

Team Collaboration

Add team members to a shared inbox by role or department, so everyone is connected and can respond to customers. Internal notes allow you to communicate and share information across your team to help them respond or take action on a customer issue.

Customer Focused Culture

Encourage friendly competition between internal teams and various locations to keep staff focused on service quality. With our integrated scoreboard, customer feedback is visible to staff in real-time. It makes every day more rewarding and fosters a culture of service excellence.

Measure Everywhere

Loop is the only solution that truly measures every step along the customer journey and compares performance across multiple touch points. Whether you want to measure performance in-store or online, you can truly measure everywhere.

Fast Service Delivery

Always ensure a timely response to every customer with our escalations feature. Whether you receive a direct message or feedback, our escalations feature will automatically alert the right team member and department based on availability and knowledge.

Customer Engagement

Obtain valuable feedback and support real-time messaging with your customers across a variety of channels including in-store kiosks, native apps, websites, social media, and messaging platforms. With Loop®, you can truly deliver a superior omni-channel customer experience.

Broadcast Messaging

Send special offers or announcements to a subset of your customers using the Loop broadcasting feature. Ideal for sending notices to specialized groups, you can choose the timing, channel, message, and audience – all from the unified Inbox.