Collect actionable in-store customer feedback from multiple channels and drive customer loyalty, service excellence, and employee engagement.
Measure the customer experience at key touchpoints and by location. Use actionable insights to improve your customer experience and retail operations.
Empower your frontline employees and teams by sharing live feedback tied to service benchmarks – fostering a customer-centric culture.
Understand your customers’ needs, expectations, and sentiment towards your brand and shopping experience across multiple channels and touchpoints.
Get real-time insights into a single store or multiple locations based on store hours, day, week, or month.
Enable your teams to take quick action with live feedback and customer insights via scoreboards.
Centralize your customer feedback and messaging channels in one place for better collaboration and faster response times.
Identify unhappy customers in real-time to assist them and resolve any complaints. Avert a PR crisis or harm to your brand’s reputation.
Pair insights into online and in-store experiences with rich customer profiles to exceed customer’s expectations and drive greater loyalty.
Automatically send customer feedback and conversations to the right roles or department to respond appropriately.