Engage the modern hotel guest throughout their journey to deliver a world-class experience. With Loop®, it isn’t just something hoteliers dream of. It is a reality.
Measure the experience during the entire guest journey and gain insights into where you can improve.
Send timely offers pre-arrival, in-stay, and at check-out to drive more revenue from each guest visit.
Identify at-risk guests and recover them by resolving issues in real-time, before they voice concerns online.
Pre-welcome guests via messaging and coordinate anything they may need to make their arrival seamless.
Offer room upgrades, promotions on services, and other upsell opportunities to increase RevPAR.
Coordinate spa appointments, special events, and activities through real-time messaging.
Fulfill requests faster by immediately alerting and routing guest messages to the right team member.
Ask guests for timely feedback to measure how you are doing and fix any issues in real-time.
Use messaging and ordering for faster valet car service to improve service and overall efficiency.
Send special offers or announcements to a subset of your guests using the Loop broadcasting feature. Ideal for sending notices to specialized groups, you can choose the timing, channel, message, and audience – all from the unified Loop.
Obtain valuable feedback from your customers across a variety of channels including kiosks, native App’s, tablets, websites, and social messaging channels. With Loop, you can measure real-time sentiment across multiple stages in the guest journey, in real-time.
Automatically send invitations and reminders at any point in the guest journey. Whether you welcome them on-site or simply thank them for staying with you, you can send personalized messages at the most ideal moment to enhance the experience.
Instant alerts and feedback routing allows you to identify at-risk guests, assign the right team members, and recover in real-time. Guest issues can then be heard and resolved in real-time, before they reach social channels or review sites, increasing return visits and improving online ratings.
Intelligently route requests to relevant team members, so they can quickly respond to a guest’s needs. With simple integration to your Service Optimization Solution, you can bypass the need for an operator and have requests sent directly to the right team to fulfill seamlessly.
By analyzing every message, its source, time to respond, and overall guest sentiment, you can gain real-time insights on a variety of different criteria. As a result, you can understand what is enhancing and hindering the customer experience while strategically improving operations.
Easily integrate with multiple PMS’ and SOS’ for real-time customer data syncing and automated order management, including:
+ 55 More PMS solutions.
We are industry leaders, backed by the global business expertise of Wesley Clover and Verizon Ventures.
We process millions of messages and collect data across multiple customer touchpoints each day, with a 99.9% uptime record.
A global client and partner network means we know how to service the needs of today’s enterprise clients and their customers.