With a strong global community of 1.3 billion people, Facebook Messenger has been making colossal strides in the way customers engage with brands, making it important for businesses to consider adopting. With the Loop® Platform, we’ve now introduced Facebook Messenger as a channel to our unified team inbox. Activating this channel links the Loop platform...Continue Reading
Increasing online reviews for your product or service is a great way to spread brand awareness and improve overall adoption or customer traffic. For your business, reviews can help pinpoint problems and also encourage exceptional service by recognizing team members. For your customers, reviews can help them determine which product or service best fits their...Continue Reading
Knowing how to stand out from a group of competitors is a hurdle most small businesses face. Especially when there are larger and more established ones with greater brand awareness.. But standing out doesn’t always mean having the biggest advertisements or the largest budget. In fact, it’s much more than that. Making your small business...Continue Reading
Staying on top of customer messages is essential to improving your customers overall experience and running a more efficient and reliable business. In fact, the sooner you respond to a customer the better. According to a SalesForce study, “64% of consumers and 80% of business buyers said they expect companies to respond to and...Continue Reading
Employee engagement, to put it simply, is when an employee adopts the values and vision of a business and works to ensure it is successful. It’s a new and invigorating topic in the restaurant industry – with multiple benefits to help businesses grow. To demonstrate why you should incorporate engaging experiences, we’ve compiled the top...Continue Reading
Creating a new user on the Loop® platform is essential to ensuring each team member has access to the specific aspects of the solution which align with their role. In order to simplify creating a new Loop platform user, we’ve broken down the process for you: Creating a New User Creating a new user on the...Continue Reading
The relationship you build with your guests during their stay should flourish after they leave, not fade. Post-stay messages are a great way to stay top of mind long after your guests have left your hotel. They improve the overall experience, provide insightful feedback, enable you to mitigate negative reviews, and when leveraged correctly can...Continue Reading
Engagement is a critical component of any successful business in today’s competitive landscape. When you engage millenials you build a connection that encourages them to spend more, promote your services, and become loyal to your brand. With the Millennial generation surpassing baby boomers – by an estimated 81.1 million peaking in 2036 – it has become more...Continue Reading
With the introduction of review sites and social channels, restaurants have become even more focused on the customer experience and driving loyalty through exceptional service. It’s important to find ways to ensure a positive brand experience so you not only deter negative feedback online, but also drive repeat business that maximizes your restaurant’s revenue. In...Continue Reading
The Loop® Knowledge Base is your one stop library for a wealth of information on everything Loop. Whether you are a new user or a long time client, it’s a great resource to sharpen your skills and achieve optimal results within your program. The Loop Knowledge Base allows you to search any questions you may...Continue Reading
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