Today’s students and faculty expect seamless, digital-first experiences. Benbria replaces fragmented, delayed end-of-term surveys with continuous, omnichannel listening. Meet your community exactly where they are—via text, mobile apps, or physical kiosks—to capture in-the-moment sentiment and spot operational friction before it impacts retention.
Why a single platform matters: Only 60% of students feel their institution takes their feedback seriously. Benbria connects every touchpoint into visual, role-based dashboards, transforming raw data into prioritized, institutional action.
“Benbria has allowed us to have a closer relationship with our students, collect more in-depth information, and enable a two-way communication with our students, allowing us to get to the heart of issues and improve the students’ experience.” David Townsend, Campus Services Marketing Manager, Carleton University
Track service speed, food quality, and cleanliness across every dining hall, brand, and meal plan. Use advanced text analytics to isolate real-time issues by location, giving you the hard data needed to drive continuous vendor improvement and back up future RFP decisions.
Monitor experiences at bookstores, campus mail centers, parking facilities, and event venues. Identify peak-time bottlenecks and streamline lines to maximize auxiliary revenue and campus convenience.
From move-in day to daily residence life, proactively capture sentiment regarding safety, comfort, and staff engagement. Flag emerging maintenance trends early to protect your physical infrastructure and maximize housing retention rates.
In complex physical environments like healthcare facilities, senior living communities, and higher education campuses, non-clinical and non-academic operations are heavily dependent on third-party vendors. Whether it is outsourced dining services, facilities maintenance, commercial laundry, or waste management, vendor performance directly impacts the customer experience. When a vendor falls short, your organization bears the reputational and financial consequences.
Every campus has a unique footprint. Our solutions collect real-time campus feedback and provide messaging to small and large campus sizes. So whether you have 3 amenities or 30, the Loop Experience Platform can help you improve your Campus Experience using actionable insights.
Communicate with students, guests, faculty and staff on their channel of choice including traditional, digital and social. Combine all your message channels in one place allows for staff to easily reply from anywhere, take action and close-the-loop.
Empower your team with chatbots to help triage conversations and resolve issues in a scalable manner. Keep conversations automated to increase response rates prior to handing off to a human. A humas will always be in-the-loop.
Create unique customer experience dashboards to summarize the insights related to all of your touchpoints within a single dashboard that can be easily shared in an automated manner and exported for key stakeholders.
Close the loop with ticket management to ensure that feedback is actioned, and teams are held accountable for getting back to customers including configurable response targets, resolution targets, root cause analysis, and resolutions.
Leverage industry-standard methodologies including CSAT, NPS and CES to measure the customer experience and compare yourself against others within your local market or industry, and create benchmarks to understand how your team should be preforming.
Make campus experience surveys part of your standard operating procedure and create a lifeline for your students, guests, faculty and staff. Distribute customer experience surveys via a Link, Kiosk, Web and Mobile. Or distribute customer experience surveys via Social Channels like Facebook, Twitter/X , WhatsApp and Reddit.
See how North America’s leading colleges and universities use Benbria to boost community engagement and build an agile, data-driven campus culture.
