The release of Loop 4.2 focuses on Facility Management and Hospitality in support of the ability to collect more granular insights and automating action workflows.Continue Reading
With the right tools in place and an experience strategy, you can better manage student experiences all while streamlining operations on the backend.Continue Reading
Whether you're managing a small restaurant chain, multiple services across a university campus or ensuring health and safety at a workplace building, a feedback tool is essential to gaining the knowledge you need to be successful with your customers.Continue Reading
Loop 360 lays the foundation for an engaging user experience that allows for clients to better close the loop on feedback with their customers. Expanding on this philosophy will allow Benbria to add new features in an effort to solidify its position as an all-in-one, real-time customer feedback and messaging platform for location-based operations.Continue Reading
Omni-channel engagement is the use of multiple channels, in a cohesive and engaging manner, to serve and communicate with customers. Providing a seamless customer journey, the experience remains consistent, wherever the customer reaches out from.Continue Reading
Conditional Logic can change the course that respondents take in an answer-based survey, in order to make the survey more relevant and quicker to complete. This increased the likelihood of an increased response rate to your surveys.Continue Reading
In this blog, we're taking a closer look at how you can effectively utilize the Loop Experience Platform in a way that delivers more feedback, encourages greater conversations, and provides you with customer data that drives loyalty and maximizes revenue.Continue Reading
When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. Continue Reading
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