With a number of moving parts to consider, in this blog, we’re taking a look at the common challenges businesses face with a customer feedback program, and how to overcome them.Continue Reading

In this blog, to aid your efforts in tackling 2022 head-on, we're taking a look at 6 customer experience trends to shape the upcoming year.Continue Reading

Identifying customer touchpoints is much like this; mapping every moment of contact with a customer within their journey for a simple and effective purchase experience. Using these touchpoints, businesses can modify the journey and ensure all customers arrive at the last leg of their journey with greater satisfaction.Continue Reading

While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.Continue Reading

When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...Continue Reading

Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  Continue Reading

In this blog post, to keep you ahead of the social curve we’re taking a look at 5 ways businesses can leverage social media messaging in order to build loyalty with customers and drive revenue.Continue Reading

When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. Continue Reading

Today, in order to prepare you for the new year, we're taking a look at customer experience trends that emerged in 2020, that you can leverage for a prosperous new year.Continue Reading

Social media has been dominating the business world for several years. Whether  used as a tool for communication or monitoring customer sentiment, utilizing social media to some capacity in this day and age is commonplace. According to a Hootsuite and a We Are Social report, there are around 3.028 billion active social media users around...Continue Reading