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November 23, 2022
Email is a channel that has been around for decades now. It's a digital channel that is used in business, education and for personal use. This makes it an ideal way to gain the feedback from your customers.
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What does omni-channel mean to you?  Over the years, the definition of using multiple channels has changed greatly. At first, it was simply adopting more than one channel, now it’s much more than that. Businesses today must consider the effects of the digital transformation and pandemic on channel preferences, moments of engagement, verbiage and more. ...
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While survey creation is important, how you distribute them is the key to ensuring engagement.
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