Tracking the student experience on campus allows schools to better understand the needs and challenges faced by students. Monitoring this experience, schools can easily identify where improvements can be made to support students in housing, on campus, and enhance the overall experience to improve student satisfaction. In this blog post we explore the places that...Continue Reading
For years Benbria has worked with our partner Tripleseat to bring automated customer feedback to their clients. Loop integrates with Tripleseat at 4 key moments in the sales process: pre-sale, post-sale, pre-event and post-event. We are thrilled to announce we will be going to the Tripleseat annual event, EventCamp in Boston on May 3, 2023. ...Continue Reading
Maintaining a good reputation is one of the hardest things for a business to achieve. It takes many things into consideration including: trust between staff and patients, reliability and the quality of care provided. Ensuring a centre checks these boxes, increases the odds that a long-term care centre will have a good reputation. However, negative...Continue Reading
In this blog, we talk about the value of measuring the customer experience, why it’s so crucial and the benefits that follow. But how can you be sure you’re in need of a measurement program? Today, we’re uncovering 4 critical signs, it’s time to start measuring the experience. 4 Signs To Start Measuring the Experience...Continue Reading
Over the years, the Loop Experience Platform has made tremendous advancements. Releasing new features and capabilities while refreshing aesthetics and product lines to better suit our client’s needs. While you may keep up with our regular releases, today, we’re here to share our favourite features. In this blog, we’re covering 6 of our favourite key...Continue Reading
You’ve onboarded the Loop Experience Platform and just started collecting customer experience data – a great first step in running a successful customer experience program. Now, while you wait for responses to trickle in, it’s time to turn your attention to Loop’s data collection features and start strategizing how you can make the most out...Continue Reading
Receiving customer complaints is inevitable for any organization. Especially ones that are scaling. And, while you can’t always stop a complaint from coming in, there are things you can do to ensure they’re dealt with and resolved to deter future incidents. Ticketing, for example, is a great way to manage and resolve complaints to improve...Continue Reading
In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. Continue Reading
To showcase the potential of measuring the patient experience in long-term care, we're unpacking the return you can see from implementing a feedback program.Continue Reading
Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. Continue Reading
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