See What’s New: Loop 4.23 Release

Release 4.23 focused on the addition of new features designed with the purpose of enhancing organization and reporting capabilities in Loop 360. Location Groups have been introduced to allow users the ability to organize their locations into logical units. Contact filtering has also been enhanced to allow users to filter based on the custom fields configured on their account. As always, bug fixes and product enhancements were implemented to improve the overall user experience within Loop.

New Features

Location Groups

In release 4.23 Location Groups are now available to use in Loop 360. With this new feature, locations can now be grouped together into logical units to better segment and report on data. The aim of this feature is to allow greater flexibility and organization in handling multiple locations within your account.

Location Groups can be managed by users with the owner role from the Settings page in Loop. To create a new Location Group, click the “New Group” button. A title for the group must be entered in order for it to be created.


Clicking on any existing Location Group in the table will allow you to edit its details including its name and the locations that it contains.


Location Groups serve as a powerful tool in Dashboard Projects as they can be used to dimension and filter data.

Feature Enhancements

Custom Field Filtering

Contact management in Loop 360 has been enhanced significantly as users can now filter and build segments based off of custom fields. When applying filters from the Contacts page, more options will become available, aligning with the custom fields that are configured on your account. This allows you to build better segments based off of the contact information that you feel is relevant to your operations.


Product Enhancements

With Release 4.23 comes a variety of product enhancements and improvements. These items were implemented to enhance general usability resulting in a more seamless experience than ever before.

Leave a Reply

Loop Report Logo

Have The Loop Report Delivered to Your Inbox Monthly
Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.

Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Latest Blogs

Loop 4.2 Release
See What’s New: Loop 4.32 Release
June 6, 2024By
Elevating Campus Dining: The Power of Student Feedback
June 6, 2024By
The Essential Impact Food has in Long-Term Care Homes
May 29, 2024By