Collect customer feedback at each meaningful touchpoint within the customer journey to create visibility over the entire customer experience. Using an omni-channel approach, capture ratings and sentiment in a familiar way that is easy for the customer to complete and provides insight into the overall experience with the business.
At the heart of the Loop Experience Platform is a shared inbox where you can read and respond to customer feedback and messages in real time. This real time engagement allows for recovery and follow-up to feedback on the customer experience in the moment. Segment customers based on lifecycle, value and behaviour for more effective engagement.
Analyze customer experience data with powerful customized dashboards and visualizations, and keep everyone informed with digests and scoreboards. By using the actionable data collected by Loop, you can find ways to improve operational efficiencies and enhance the customer experience.
Act on customer feedback, mobilize teams and resolve issues in a timely manner. By listening to feedback you are collecting, you can analyze the results and follow-up with remediation, escalate conversations as necessary and provide resolution to improve the customer experience.
We recognize that each business is unique, which is why The Loop Experience Platform offers solutions that are both flexible and scalable suited to grow with you as your needs evolve. Each customer journey looks different, and Loop offers many ways to engage and create loyalty at each touchpoint.
Being available to customers on a variety of channels means increased accuracy and more depth in terms of the overall experience providing a 360° view of the customer. There is a need for customer journey mapping to reach customers and influence their experience. This requires a platform capable of managing and supporting a consistent experience of conversations and feedback collection on multiple channels. The overall goal is to link the customer, employee, and operational data together – something at the heart of the Loop Experience Platform.
The Loop Experience Platform is designed to manage the customer experience by engaging at key moments of truth throughout the customer journey. The platform includes omni-channel feedback and engagement capabilities for collecting feedback at each touchpoint, engaging with customers in real-time, analyzing customer sentiment, voice of the customer, and other data to uncover problems and opportunities for customer-centric brands to improve customer experience. The platform has been designed to support each touchpoint along the unique customer journey of a client, critical for supporting a proper CX program.