Applicable Product(s): Pulse
Fast casual restaurants can use Loop kiosks to collect ratings on key metrics and solicit comments from guests. These kiosks allow guests to offer feedback on the quality of food, service, cleanliness, or any other metrics that are relevant to your business. The guest responses are tallied up and displayed on a scoreboard that is visible to staff. This allows team members to address issues within their control before they affect other guests.
But what about staffing needs, menu item shortages, and individual performance issues? These types of problems require attention from business owners and cannot be easily addressed on the fly.
Loop offers a comprehensive suite of reporting tools to assist with operational change and help business owners identify areas that require improvement. The product provides the data needed to make decisions that will lead to improved guest satisfaction and business outcomes. One of the tools that Loop provides to business owners is the daily digest.
This digest is an easy way for managers to get an overview of performance directly from their email inbox. The report is sent automatically from the Loop servers and delivers a bite-sized chunk of relevant information.
The digest is an email report that summarizes performance for one location over the course of one day. After guests have submitted their ratings, Loop collects them, then sends you an email with totals for both positive and negative ratings. The digest email also includes all guest comments with timestamps.
Previously, reporting was only available for the span of an entire day, and there was no way to receive reports for a specific shift. Several Benbria clients identified the need for reports that summarize a single shift. Restaurants on cruise ships, for example, can operate as a buffet at lunch, but also as a formal dining lounge in the evening. Each of these shifts may be staffed by different teams.
The Loop Administrative UI allows users to configure flexible sending times and specify who should receive the digest. Business owners can now use the digest emails to compare their locations and understand where they are falling short. If guests consistently complain about speed at some locations, the owner can make an informed decision about staffing.
The shift digest offers the ability to generate digests according to a configurable time frame. This means that managers can choose to receive a report for a specific shift — for example, if they want to know how the breakfast crew performed, they can have a report sent for the hours of 6 a.m. to 11 a.m. alone. This enables supervisors to see the differences between individual shifts at a glance.
Managers can then use this information to get a holistic view of their operations and determine if anything needs to be adjusted. They may notice, for example, that they are consistently understaffed at certain times and adjust schedules accordingly. The software takes into account time zones, so both the time period included in the report and the sending time will be tied to the location’s time zone.