On a quarterly or yearly basis, businesses come together to determine their objectives. Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met. But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...Continue Reading
According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...Continue Reading
How you send a survey, highly impacts the number of responses you receive. While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...Continue Reading
Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.Continue Reading
Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.Continue Reading
In this blog, we’re taking a look at the top student preferred channels to consider across campus. Because selecting the right channels is the key to opening up communication and fostering thoughtful connections.Continue Reading
In this blog, we’ll look at some key trends shaping the future of hospitality and how you can leverage digital technology to drive your hotel forward.Continue Reading
In this blog, we’re taking a look at how you can differentiate yourself using preference data and how using it in conjunction with technology, can help streamline the process. Continue Reading
In this blog, we're showcasing the benefits of transitioning towards digital with the top 4 savings you'll experience by ditching paper.Continue Reading
It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish. How can you do so effectively? Let’s introduce you to customer journey mapping.Continue Reading
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