Category

Retail
Omni-Channel Integrations
When the very essence of adopting omni-channel is to enhance the customer experience, it becomes imperative to strategize and manage a well-intentioned, value-adding omni-channel approach. 
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Proactive vs Reactive
In order to help you make the shift, in this blog post, we're unraveling common reactive responses that most businesses practice (that you might identify with), and how you can shift to a more proactive and sustainable customer experience.
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Loop 4.2 Release
The release of Loop 4.2 focuses on Facility Management and Hospitality in support of the ability to collect more granular insights and automating action workflows.
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Logging into Loop 360
Whether you're managing a small restaurant chain, multiple services across a university campus or ensuring health and safety at a workplace building, a feedback tool is essential to gaining the knowledge you need to be successful with your customers.
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WhatsApp Channel Engagement
If you're a business looking to integrate WhatsApp or already offering this channel, this blog will be an ideal read for you as we share 5 ways to engage customers using WhatsApp.
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Customer Touchpoints
Identifying customer touchpoints is much like this; mapping every moment of contact with a customer within their journey for a simple and effective purchase experience. Using these touchpoints, businesses can modify the journey and ensure all customers arrive at the last leg of their journey with greater satisfaction.
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5 Star Rating
While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.
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New Steps Rocket
Loop 360 lays the foundation for an engaging user experience that allows for clients to better close the loop on feedback with their customers. Expanding on this philosophy will allow Benbria to add new features in an effort to solidify its position as an all-in-one, real-time customer feedback and messaging platform for location-based operations.
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Closed Loop Feedback
In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...
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Customer Effort Score
In this blog, to share the relevance of the popular metric, we're breaking down what a customer effort score is, how to measure it, and the best practices for using it.
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