Understanding customer sentiment at key locations during the customer journey is critical to getting an overall big picture of your business.Continue Reading
This release introduces a wide range of new features and capabilities within Loop. New features were implemented surrounding survey distribution, design, and branding. Additional product enhancements were implemented to improve the overall user experience within Loop.Continue Reading
Collecting and resolving complaints is an essential part of business. While collecting them helps you better understand the customer, resolving them effectively can help you recover experiences, build a solid reputation, and ultimately drive loyalty. So how can you resolve a complaint effectively? In this blog, we’re unpacking the multi-step process of dealing with customer...Continue Reading
The relationship between business and customer has changed greatly over the years. In the past, businesses held the power, offering their service or product without the need to consult customers. And while that may have worked in the early 2000s, today the modern customer holds the power. With increasing competition, competitive prices, and the ability...Continue Reading
Email is a channel that has been around for decades now. It's a digital channel that is used in business, education and for personal use. This makes it an ideal way to gain the feedback from your customers.Continue Reading
What does omni-channel mean to you? Over the years, the definition of using multiple channels has changed greatly. At first, it was simply adopting more than one channel, now it’s much more than that. Businesses today must consider the effects of the digital transformation and pandemic on channel preferences, moments of engagement, verbiage and more. ...Continue Reading
Ancillary services play a major role in the success of a school. Generating recurring revenue and providing students with the resources they need to make the most of their experience. And while the latest services and products can be beneficial in enhancing revenue, focusing on the experience and ways to drive student satisfaction can be...Continue Reading
This release focuses on the addition of new features within Loop. These features include survey email distribution, ticket reminders, and ticket escalations. Additional product enhancements were implemented to improve the overall user experience within Loop.Continue Reading
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