In today’s always-on world, we find ourselves constantly on the go. The pandemic showed that remote work is not only possible, but an area that many people thrive in. It has also set a new expectation for customers and guests about how they engage with businesses. In the Salesforce “State of the Connected Customer” report, it found that 66% of customers expect companies to understand their needs and expectations. This means connecting with customers on the channel of their choice including email, SMS and social channels. That can be a lot of most teams to manage. The Salesforce report also found that 74% of customers have used multiple channels to start and complete a transaction. With this overwhelming need to service customers, it means that technology must not only fill the gap, but offer the ability to great efficiencies in an already overloaded workforce. In fact, 88% of customers expect companies to accelerate digital transformation initiatives due to COVID-19. This means that digital transformation is no longer an option, but a requirement to win customers today.
How do we keep up with the demands of customers while fulfilling our daily duties? Rarely do we find the time to sit behind our computers, to accomplish all of our daily tasks. That’s why it’s critical for teams to work from their laptops and phones from anywhere. Loop offers the ability to take your responses and reports on the go. Whether you’re touring the site, or travelling stay in the loop with your responses and the data that you’re collecting.
Here are some tools that Loop offers you so you can stay connected while on the go:
Loop Inbox App
Use the Loop Inbox to manage all your customer conversations from all channels in one places. This includes email, SMS, web and social channels. Save time and have your entire team work in this shared inbox to respond to your customers in real time. The Loop Inbox App allows you to take Loop on the go and continue to manage your messages while you’re not at your desk.
Daily and Weekly Digests
Stay on top of the data that you’re collecting in Loop with Daily and Weekly Digests sent to your email box. Whether you’re a Loop power user and you are in the platform every day or you only log in occasionally, use these digests to stay on top of the number of responses you’re receiving, the overall sentiment and other key data metrics.
Loop Insights gives you the ability to be close to the data you’re collecting and analyze what it means for the business. Dashboards in Loop allow you to view the information collected from customers in a meaningful way allowing you to make data-driven decisions that are relevant to the area you are managing. This means you are viewing information only relevant to you, and other team members can have their own dashboards related to their work. Dashboard subscriptions are a great way to receive the reporting insights you and your team need on a cadence that works best for you. Your Dashboards are delivered via email with a PDF link to download your preferred reports.