In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...Continue Reading
When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...Continue Reading
In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.Continue Reading
Whether your facility has been closed for over a year or you have been at a significantly reduced capacity, it's time to start to prepare for a full-scale return to the office for many employees across North America.Continue Reading
Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.Continue Reading
By Azure Collier Director of Brand Marketing Tripleseat Since almost 60 percent of hotel bookings occur online, it makes sense that your customers are using the Internet to research and find hotels to book for their business and leisure travel. Your hotel needs to be active online to attract the attention of potential customers and...Continue Reading
In this blog post, we define API and SDK, share the differences and what you can expect with the incorporation of the Loop Experience Platform.Continue Reading
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