With planning beginning for the return to the office and in-person learning for the fall of 2021, reopening facilities such as schools, office buildings and community centers, there is a lot to take into consideration. Thought must be put into what physical security measures are necessary to protect the health and safety of employees, visitors and others who may enter the premises. Once business operations resume, the road to reopening will involve a series of overlapping polices, procedures, technology solutions to help stop the concerns related to COVID-19.
Understanding the employee and customer sentiment as it relates to health, safety and cleanliness of facilities will be a determining factor in understanding the level of confidence people have about the overall reopening strategy of your organization.
Priorities Focus on Cleanliness, Technology and Safety
With enhanced cleaning protocols in place, facilities maintenance has never been so important. Ensuring the health and safety of all the building occupants is an important role, and one that will define the confidence that employees will have when they return to the office in-person.
We have now come to see that many organizations have come to rely on their maintenance teams to provide leadership and guidance on what is necessary to maintain building efficiency and safety. Teams have become the focal point on managing requests for individuals and teams during the pandemic.
Using technology to help increase communication and mitigate risk helps facilities management professionals to ensure that they are meeting their KPIs.
Set Reopening Requirements
As facility managers and their teams prepare for the return to the workplace, there are many factors to take into consideration. Systems put into place because of the pandemic, such as temperature screenings at entrances may need to be dismantled, while reopening of additional parking and entrances to allow for great building occupancy will need to occur.
For the maintenance and operations department, more occupants often mean more work orders and maintenance requests. In this case, more work is being generated and managers need to ensure their teams are staffed and workflows are in place to address these concerns.
Understanding the Customer Sentiment
Knowing what your customers think about the facilities is important to making sure no procedures or concerns are overlooked.
Using surveys in the Loop Experience Platform, you can collect data on the cleanliness of classrooms, washrooms and common areas such as kitchens, receptions and break rooms. You can then escalate issues where cleanliness or safety could be compromised and the issues can be dealt with in real-time. Survey responses are sent to the Loop Inbox in real time for action to be taken once the feedback is collected.
The Loop Experience Platform also allows your to analyze the data you collect to identify trends, report on your KPIs with your clients and create operational efficiencies when managing real-time requests.
Demonstrate Care for Those Who May Be Nervous
Just as facilities managers and their teams had to be flexible, agile and resilient to manage through the pandemic, they will require added patience to get through this new step into the return to the workplace.
Not all employees will be happy about returning to the office full, or even part-time, and in some cases my have concerns related to health and safety measures. COVID-19 has effected people in many different ways, and facility managers have now become the new front-line of getting employees comfortably back into their workplace and restore confidence.