Category

Benbria
NPS Champion
In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.
Continue Reading
Survey Feedback
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business.  
Continue Reading
Managing Customer Feedback
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction.  
Continue Reading
Smily face rating scale
Starting with the fundamentals, we're taking a look at how you can format a customer survey to engage customers and elicit the greatest number of responses.
Continue Reading
NPS Score Dial
For decades businesses have leveraged NPS to gauge how likely customers are to refer their business, vying for new ways to improve their score and surpass industry benchmarks.
Continue Reading
Loop Classic Messaging
When it comes to providing exceptional customer service on web chat, knowing the exact moments to introduce a human or a bot, is critical. 
Continue Reading
Hospitality clients
In this blog, we’re breaking down the top 5 ways hotels can leverage the Loop Experience Platform to enhance their guest experience and keep safety top of mind.
Continue Reading
Optimize Survey Response Rates
“Is brick-and-mortar really dead?” Is a question tossed around frequently in the world of customer experience. With the rise of e-commerce and the world of social shopping, many businesses have quickly shifted their CX measurement focus from physical stores to online channels. However, although online forms of engagement may be beneficial to enhance the customer...
Continue Reading
WhatsApp
Over the last decade, WhatsApp has emerged as a powerful messaging solution with a very promising future. Currently holding 1.5 billion monthly active users, it’s proven to be far-reaching, convenient for users, simple to administer – and more recently, accessible to businesses.   With a segue into the business world through a dedicated app, a number...
Continue Reading
Over the years, employee engagement has proven its success in multiple facets of business operations. According to a Gallup poll, engaged employees are 21% more productive than their less engaged counterparts, 42% are more likely to produce a better quality product or service, and 37% are less likely to call in sick or be absent...
Continue Reading
1 2 3 4 5 6
Loop Report Logo

Have The Loop Report Delivered to Your Inbox Monthly
Join customer experience leaders and receive customer engagement tips and resources delivered directly to your inbox with The Loop Report each month.

Benbria needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Latest Blogs

Loop 4.2 Release
See What’s New: Loop 4.28 Release
March 21, 2024By
Unveiling the Power of Customer Feedback
March 18, 2024By
The Importnace of Resident Messaging in Long-Term Care Homes
February 21, 2024By