Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation to Deliver an Exceptional Experience

Real-Time Experience Management

Combine Real-Time Feedback, Messaging, Ticketing and Insights with Automation to Deliver an Exceptional Experience

Experienced

Trusted by Major Brands Around the World

Loop CX
Collect

Capture Real-Time Customer Feedback Everywhere

Collect customer feedback at each meaningful touchpoint within the customer journey to create visibility over the entire customer experience. Using an omni-channel approach, capture ratings and sentiment in a familiar way that is easy for the customer to complete and provides insight into the overall experience with the business. 

Engage

Communicate With Customers Where They Are

At the heart of the Loop Experience Platform is a shared inbox where you can respond to customers in real time. The shared inbox allows for recovery and follow-up to feedback on the customer experience. Target and personalize communication with customer based lifecycle, value and behaviour for more effective engagement. 

Hotel Messaging
Satisfaction Score
Analyze

Measure Loyalty, Satisfaction and Effort

Analyze customer experience data using industry standard survey methodologies including: Net Promoter Score, Customer Satisfaction and Customer Effort Score. Use custom dashboards, email digests and scoreboards to keep key stakeholders informed from frontline staff to executives. By using the actionable data collected by Loop, you can find ways to improve operational efficiencies and enhance the overall customer experience.

Act

Automate Action and Close the Loop

Act on customer feedback, mobilize teams and resolve issues in a timely manner. Close the loop on feedback by automating actions from responses during feedback collection. Follow-up with remediation, escalate feedback as necessary, handle complaints and provide resolution to improve the overall customer experience. 

Hotel Messaging
Blog

The Latest Updates From Benbria

Loop 4.2 Release

See What’s New: Loop 4.32 Release

Release 4.22 focused on the addition of new features designed with the purpose of enhancing administrative workflows in Loop. The introduction of single sign on will allow for a more secure and convenient login method for users in Loop.
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Elevating Campus Dining: The Power of Student Feedback

Campus dining services play a pivotal role in the overall campus experience, directly influencing students’ daily lives. Effective and responsive dining services can contribute significantly to student satisfaction and well-being. The key to achieving this is through robust and continuous student feedback. In this blog post we explore the ways that student feedback can drastically...
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The Essential Impact Food has in Long-Term Care Homes

Food is not just sustenance; it’s a source of comfort, joy, and connection. In long-term care homes, the significance of food extends even further, serving as a crucial aspect of residents’ overall well-being. This blog post explores the importance of food in these settings and highlights how collecting feedback from residents can dramatically improve their...
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