The Loop Experience Platform offers real-time experience management solutions for location-based operations. Benbria helps brands communicate and engage with customers and measure every experience in their journey, both online and offline. Combining real-time feedback with messaging, ticketing, and insights to deliver an exceptional experience.
Collect customer feedback at every key touchpoint in the customer journey to gain a comprehensive view of the overall experience.
At the core of the Loop Experience Platform is a shared inbox that enables real-time responses to customers.
Utilize custom dashboards to analyze customer experience data using industry-standard survey methodologies, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Act on customer feedback by mobilizing teams and resolving issues promptly. Close the feedback loop by automating actions based on responses collected during feedback.
