While customer experience has been a key concept in the world of business for decades, a new buzzword has emerged putting more pressure on businesses to evolve alongside the digital landscape.Continue Reading
Omni-channel engagement is the use of multiple channels, in a cohesive and engaging manner, to serve and communicate with customers. Providing a seamless customer journey, the experience remains consistent, wherever the customer reaches out from.Continue Reading
In this blog post, we're taking a look at "closed-loop feedback"; A fundamental tactic to engaging customers and ensuring that all comments and concerns are addressed in order to increase sentiment. In addition to shedding light on what this tactic is, we'll also share key best practices and how to execute "closing the loop" with...Continue Reading
In this blog, to share the relevance of the popular metric, we're breaking down what a customer effort score is, how to measure it, and the best practices for using it.Continue Reading
When it comes to designing a seamless customer experience it’s important to understand every moving part of the customer journey. Specifically, critical customer touchpoints, along with channels and devices that customers use to interact with your business. Today, the modern customer uses a range of channels and devices within a single journey. So mapping out...Continue Reading
In this blog, we're looking at referrals and customer feedback as tools to enhance the customer experience and drive more revenue for optimized return on investment.Continue Reading
Today, in order to curb low-response surveys and obtain the greatest amount of insight, we're looking at how you can optimize surveys to earn greater responses. Using channels you already leverage and a variety of question types, in this blog you'll learn tips to collect data in the most effective way for your business. Continue Reading
Some aspects of the guest experience are timeless. Travelers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.Continue Reading
In this blog post, we’re taking a look at 6 ways to manage customer feedback in a productive and meaningful way, so you can generate greater customer satisfaction. Continue Reading
In order to answer that question and to help you gain a better understanding of texting and messaging, we’ve broken them down so you can decide what type of communication best suits your business and customers needs.Continue Reading
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